SME CC Quality-Digital Banking Kotak 811-VKYC

Company : Kotak Mahindra Bank

Job Type : Full Time

Thane, India

Job Description - SME CC Quality-Digital Banking Kotak 811-VKYC

Description
As a SME CC Quality specialist, you will play a crucial role in enhancing the overall customer journey within our Digital Banking platform, Kotak 811-VKYC. Your expertise will be instrumental in identifying and resolving quality issues, ensuring compliance with regulatory standards, and driving continuous improvement initiatives.

Responsibilities

Conduct thorough quality audits and assessments of the Digital Banking platform, identifying areas for improvement.
Collaborate with cross-functional teams to implement quality assurance measures and best practices.
Monitor and analyze customer feedback and complaints to identify trends and areas of concern.
Develop and implement strategies to enhance the overall customer experience, focusing on ease of use and accessibility.
Ensure compliance with regulatory requirements and industry standards, especially in the VKYC (Video-based KYC) process.
Train and mentor team members on quality assurance processes and best practices.
Conduct regular performance reviews and provide constructive feedback to team members.
Stay updated with industry trends and emerging technologies to enhance the quality of our digital banking services.
Collaborate with the development team to identify and resolve technical issues that impact customer experience.

Qualifications

Bachelor's degree in Business, Finance, or a related field.
3+ years of experience in quality assurance or quality control, preferably in the banking or financial services industry.
Strong knowledge of regulatory requirements and compliance standards, especially in the digital banking space.
Excellent analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
Proficiency in using quality assurance tools and techniques, including performance testing and user experience evaluation.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Ability to work independently and manage multiple projects simultaneously.
Familiarity with digital banking platforms and VKYC processes is highly preferred.
Willingness to stay updated with industry trends and best practices in quality assurance.

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SME CC Quality-Digital Banking Kotak 811-VKYC

Job Description - SME CC Quality-Digital Banking Kotak 811-VKYC

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