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SME MIS & Reporting

Job Description - SME MIS & Reporting

  As an integral member
of Sales team, the MIS Analyst will be responsible for the design, development,
implementation and support of critical Business Intelligence (BI)reports,Excel Reports, and other tools working with cross-functional teams.

1.     Maintain contractual staff's  productivity tracker
2.     Maintain count of  hiring, salary details and
joining details of contractual staff

3.     Automate reports to reduce man-hours spent on
existing reports

4.     Develop MIS documentation to allow for smooth
operations and easy system maintenance

5.     Provide recommendations to update current MIS to
improve reporting efficiency and consistency

6.     Perform data analysis for generating reports on
periodic basis

7.     Develop MIS system for customer management and
internal communication

8.     Provide strong reporting and analytical information
support to management team

9.     Generate both periodic and ad hoc reports as needed.
10.   Understand customer problems and
provide appropriate technical solutions.

11.   Analyse business information to
identify process improvements for increasing business efficiency and
effectiveness

12.   Participate in cross-functional
meetings to resolve recurring customer issues

13.   Provide customer support and
assistance in issue troubleshooting and resolution

14.   Prepare and publish weekly and
monthly Sales dashboards to management

15.   Update business on new changes in
reports as and when introduced

16.   Regularly follow-up with business
on report completeness & accuracy



Requirements

  1. Ability to
    function effectively in an extremely dynamic industry

  2. Good
    interpersonal and communication skills, both verbal and written

  3. Proficient
    with MS Office Applications like Excel, Access etc. and being able to
    design
    reports and tools with VBA macros.
  4. Knowledge of
    logical and physical data modelling concepts (relational and dimensional)

  5. Understanding
    of data integration issues (validation and cleaning), familiarity with
    complex data and structures
  6. Excellent
    interpersonal (verbal and written) communication skills are required to
    support
    working in project environments that includes internal, external and
    customer teams
  7. Requires
    strong analytical, conceptual and problem-solving abilities

Ability to manage multiple
priorities, and assess and adjust quickly to changing priorities


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