Specialist Intelligent Network

Join our Team

About this opportunity:

We are seeking a Technical Authority Expert to join our Service Delivery team as a critical technical leader. You will be responsible for maintaining seamless Operations & Maintenance (O&M), managing high-priority incidents and emergencies, and delivering advanced technical troubleshooting. Beyond day-to-day operations, you'll champion automation and AI-driven initiatives, collaborate across global teams, and directly influence network stability, customer satisfaction, and the delivery of next-generation intelligent telecom services.

What You Will Do

• Deliver comprehensive O&M support to ensure continuous availability and optimal performance of core and cloud-based systems


• Lead incident and emergency response efforts, providing rapid resolution and conducting root cause analysis (RCA) for critical incidents


• Support project execution, including new node acceptance testing and technology rollouts


• Monitor and maintain compliance with MSTOP guidelines across ticket (TT), change request (CR), and access token (AT) performance metrics


• Manage MIR releases and user access controls according to Ericsson standards


• Drive automation and AI-led programs focused on predictive maintenance, proactive fault detection, and enhanced operational efficiency


• Collaborate with cross-functional teams, hardware partners, and regional/global support teams to ensure smooth service delivery


• Interface with escalation pathways and facilitate knowledge-sharing across distributed support organizations

The Skills You Bring

• 11–16 years of hands-on expertise in Telecom O&M, Service Delivery, or Customer Support


• 8+ years of direct experience with Ericsson Charging Systems


• Proven background in incident, problem, and change management processes


• Bonus: Exposure to AI/ML-driven operations or automation frameworks


• Deep knowledge of Intelligent Networks (IN), CAMEL, and INAP protocols


• Strong command of voice call and signaling routing, network architecture, and communication protocols


• Proficiency in end-to-end performance auditing and network optimization


• Solid foundation in IP networking and network security


• Familiarity with AI-based monitoring and data analytics tools


• Bachelor's degree in Engineering (Telecom, IT, or Computer Science) or equivalent


• Preferred certifications: ITIL, Oracle, CCNA, or Red Hat


• Additional value: Cloud, Automation, or AI/ML certification


• Sharp analytical and troubleshooting capabilities


• Excellent stakeholder communication and interpersonal skills


• Ability to perform effectively under pressure while meeting SLA/WLA commitments


• Collaborative mindset with a focus on knowledge-sharing and continuous innovation