Specialist - OM & CS

Operational Duties:

• Receives and processes complex customer orders, inquiries and/or complaints


• covering items or products ordered. Maintains an ongoing relationship with customers and sales


• staff.


• Uses knowledge of products, product availability, sales


• territories, and individual customers to provide a key communications link to the customer.


• Exercises judgment and discretion, and functions independently within authorized limits.


• Typically requires analysis, judgment, and sensitivity to customer needs.

Main Accountabilities of Order Management

• Manage customer portals

• Create delivery note

• Validation price agreement

• Monitoring EDI Orders

• Confirmation order details

• Manual order entry

• Manage order exceptions

• Send order confirmation

• Manage return

• Customer order delivery tracking

• Issue credit note

• Price dispute management

Customer Care

• Answer customer questions regarding technical issues

• Forward customer request to product management

• Forward complex topics, dispute cases, technical support to respective responsible function

• Analyze internal request