Sr. Enterprise Application Engineer

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

About the Role

We are seeking a Sr. Enterprise Application Engineer with deep ServiceNow development expertise to join our Employee Technology – Shared Services team in Bengaluru. You will join a team of engineers to design, develop, and support enterprise ServiceNow solutions that improve business processes and operational efficiency. The ideal candidate will work closely with business stakeholders, product owners, and technical teams to translate business requirements into scalable ServiceNow solutions while ensuring platform stability, security, and maintainability.

• 5–8 years of hands-on ServiceNow development experience
• Strong experience with JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs.
• Experience with Flow Designer and workflow automation.
• Strong knowledge of ITSM modules: Incident, Problem, Change, Request, Service Catalog
• Experience building and maintaining REST/SOAP integrations and working with MID Servers
• Solid understanding of CMDB concepts, asset discovery, and CI lifecycle management.
• Experience implementing AI-powered ServiceNow capabilities such as Now Assist, Agent AI, and Virtual Agent.
• Hands-on experience with Service Portal, Employee Center, UI Builder, and Configurable Workspaces.
• Familiarity with Agile/Scrum development methodology.
• Strong analytical, troubleshooting, and communication skills.

• Experience with ITSM, ITOM, CSM and FSO modules.
• Strong knowledge of ITAM (SAM Pro/HAM Pro), CMDB, Discovery, and Service Mapping.
• Hands-on exposure to Now Assist, Virtual Agent, or AI/ML features within ServiceNow
• Experience integrating ServiceNow with Microsoft Teams, Okta, or Active Directory.
• Experience building Performance Analytics reports and dashboards.
• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification
• Experience working in a global, cross-functional team environment

• Complex, high-impact ServiceNow implementations at global scale with strong ownership culture
• Exposure to cutting-edge AI and automation features: Now Assist, Agentic AI, Virtual Agent
• Certification support — BHN sponsors and encourages ServiceNow certifications (CSA, CAD)
• Dedicated learning budget for professional development and upskilling
• Hybrid work model from our Bengaluru office with a collaborative, globally distributed team
• Competitive compensation and comprehensive benefits package