Sr Exec - HV Survey

• Responsible for writing and/or reviewing / editing survey reports submitted by field staff in a manner that is consistent with company policies, procedures and standards


• Closely work with field staff to give constructive feedback and resolve all open issues


• Follow appropriate Operating procedure


• Meet quality goals


• Meet office time service goals


• Monitor e-mails, and respond in a timely manner


• Send reports to clients


• Handle additional duties as assigned

Competencies

• Good written and verbal communication skills, with an ability to think, react to situations and interact with onshore counterparts /client confidently


• Domain experience in Property Insurance (Preferred but not mandatory)


• Audit/ QA experience will be desirable


• Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines


• 
  

  Knowledgeable in Microsoft Word, Excel and Power Point

  Skills Requirement
  

  Technical Skills (Minimum)



• Proficient with computer systems and software including Microsoft Excel, Outlook and Word


• 
  

  Typing Speed of at least 30 WPM and 90% accuracy

  
  

  Soft skills (Minimum)



• Good Communication Skills – 


• Able to express thoughts and ideas in an accurate and understandable manner through verbal and written format with internal and external contacts


• High Levels of Comprehension – 


• Able to understand and follow information received from field staff or from the customer


• Able to identify the main idea, cause and effect, fact and opinion, make inference, compare and contrast, sequence information, and draw conclusions basis the information acquired or provided


• Customer Focus


• Identifies and understands the (internal or external) customer’s needs


• Detail oriented with excellent follow up skills 


• Teamwork


• Works effectively with the team to accomplish goals, takes action that respects the needs of others and those of the organization


• Effective interpersonal skills


• Adaptability


• Maintains effectiveness despite changes to situations, tasks, responsibilities, and people


• Professionalism


• Conducting oneself with responsibility, integrity, accountability and excellence


• Work Standards


• Sets own high standards of performance

Bachelor's degree