Sr Executive - IT Technical Support

Company : Exl

Job Description - Sr Executive - IT Technical Support

Description
As a Tier 1 Infrastructure Support Analyst, you will be the first point of contact for end-user technical support, offering assistance and resolving common IT issues. This role is crucial in maintaining the smooth operation of our global IT infrastructure and ensuring a positive user experience. You will work closely with our IT Operations team to provide timely and effective support, following established processes and procedures.

Responsibilities

Serve as the primary IT support contact, handling support requests through the service desk.
Log, categorize, and prioritize incidents and service requests, updating them in the ITSM platform.
Provide Level 1 technical support for hardware, software, and standard enterprise applications.
Troubleshoot Windows desktop and laptop issues, utilizing documented procedures and knowledge articles.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Perform password resets, account unlocks, and basic user administration using Active Directory.
Assist users with VPN connectivity and remote access issues.
Troubleshoot basic networking and connectivity problems, ensuring optimal network performance.
Support printers, peripherals, and standard workplace technology, ensuring their proper functioning.
Install approved software, perform workstation configurations, and maintain accurate documentation.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
2-4 years of experience in an IT Service Desk, Help Desk, or End User Support role, with a focus on ticket-based support.
Working knowledge of IT Service Management (ITSM) tools, such as ServiceNow, Jira Service Management, or similar platforms.
Basic administration and troubleshooting skills for Windows 10/11 operating systems.
Familiarity with Microsoft 365 applications and their support requirements.
Experience with Active Directory user account administration and password management.
Understanding of VPN and remote connectivity, ensuring secure and efficient access for users.
Foundational networking knowledge, including TCP/IP, DNS, DHCP, and Wi-Fi protocols.
Ability to use remote support tools effectively, facilitating efficient troubleshooting and support.
Strong customer service orientation, with excellent verbal and written communication skills.

Original job Sr Executive - IT Technical Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Sr Executive - IT Technical Support Jobs in India

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Sr Executive - IT Technical Support

Job Description - Sr Executive - IT Technical Support

Similar Sr Executive - IT Technical Support Jobs in India

Mobile Apps