Sr. Staff/ Staff Backline Technical Solution engineer

P-1515

At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. 

As a Backline Technical Solutions Engineer you will help our customers to be successful with the Databricks platform by resolving important technical customer escalations and working closely with the frontline support team. You will be the technical bridge between support and engineering and the first line of defense for engineering. You will ensure that all issues are vetted by you before it reaches the engineering team. You will report to the Manager of the Backline Engineering Team.

The impact you will have:

• Troubleshoot and resolve complex customer issues related to the Databricks Platform by analyzing the core component metrics and logs.


• Provide suggestions and best practice guidance for improving performance in customer-specific environments and providing product improvement feedback.


• Help the support team with detailed troubleshooting guides and runbooks.


• Contribute to automation and tooling programs to make daily troubleshooting efficient.


• Partner with the engineering team and spread awareness of upcoming features and releases.


• Identify and contribute supportability features back into the product.


• Demonstrate ownership and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests.


• Participate in weekend and weekday on-call rotation.

What we look for:

• 12+ years of industry experience


• Experience with supporting Java, Scala or Python based applications.


• Expert in scripting using Python or Shell.


• Comfortable with black box troubleshooting.


• Experience troubleshooting issues related to "Distributed Big Data Computing" environment.


• Experience with SQL-based database systems.


• Experience in Linux and network troubleshooting is required.


• Experience with AWS, Azure or GCP related services.


• Bachelor's degree in Computer Science or a related field is required