Sr Subject Matter Expert (DFS)

Job Summary

Role: Digital Workplace Architect / Senior Engineer (L3/L4) – Intel vPro & Fleet Services

Location: India

Role Overview

 A highly skilled Digital Workplace Architect / Senior Engineer (L3/L4) to lead and scale managed services for Intel vPro and Intel Device/Fleet Services across EN and NN customers. A techno-functional architect who can deliver, scale, and monetize Intel vPro-led Digital Workplace services.

This role will be pivotal in:

• Driving end-to-end service delivery


• Enabling a self-sustaining revenue stream for HCLTech in collaboration with Intel

Key Responsibilities

Technical Leadership & Architecture

• Architect and implement Intel vPro-based Digital Workplace solutions


• Design and deploy:
  
  
  
  • Intel EMA (Endpoint Management Assistant)
  
  
  • AMT (Active Management Technology)
  
  
  • Endpoint security and remote management frameworks
  
  
  
  


• Define reference architectures for:
  
  
  
  • Enterprise-scale device management
  
  
  • Secure remote access and out-of-band management
  
  
  
  


• Integrate vPro capabilities with:
  
  
  
  • Microsoft Intune / SCCM / Autopilot
  
  
  • Azure AD / Entra ID
  
  
  • Zero Trust architectures
  
  
  
  

Managed Services Delivery

• Lead L3/L4 support for:
  
  
  
  • Intel vPro environments
  
  
  • Fleet management services
  
  
  
  


• Establish and optimize:
  
  
  
  • Monitoring, alerting, and automation frameworks
  
  
  • Incident, problem, and change management processes
  
  
  
  


• Ensure:
  
  
  
  • SLA adherence
  
  
  • High availability and service reliability
  
  
  
  


• Drive automation-first approach for scalability

Service Offering & Revenue Enablement

• Build and package:
  
  
  
  • Intel vPro Managed Services offering
  
  
  • Device lifecycle and fleet management services
  
  
  
  


• Identify and drive:
  
  
  
  • Upsell / cross-sell opportunities
  
  
  • New revenue streams within existing EN/NN accounts
  
  
  
  


• Support pre-sales in:
  
  
  
  • Solutioning
  
  
  • RFP/RFI responses
  
  
  • Customer presentations and workshops
  
  
  
  

Intel Ecosystem Collaboration

• Work closely with:
  
  
  
  • Intel account teams
  
  
  • OEM partners (HP, Dell, Lenovo)
  
  
  
  


• Align with Intel programs:
  
  
  
  • vPro platform initiatives
  
  
  • AIPC / endpoint transformation strategies
  
  
  
  


• Co-develop joint GTM strategies with Intel

Innovation & Practice Development

• Build reusable assets:
  
  
  
  • Playbooks
  
  
  • Automation scripts
  
  
  • Deployment frameworks
  
  
  
  


• Contribute to:
  
  
  
  • Intel Ecosystem growth
  
  
  • Thought leadership and POV creation
  
  
  
  


• Drive adoption of:
  
  
  
  • AI-driven endpoint management
  
  
  • Predictive maintenance and analytics
  
  
  
  

Skill Requirements

Core Technical Skills

• Deep expertise in:
  
  
  
  • Intel vPro / AMT / EMA
  
  
  • Endpoint management (Intune, SCCM, Workspace ONE)
  
  
  
  


• Strong knowledge of:
  
  
  
  • Windows enterprise environments
  
  
  • Azure / Entra ID / identity management
  
  
  • Networking fundamentals (VPN, firewalls, WAF considerations)
  
  
  
  


• Experience with:
  
  
  
  • Zero Trust security models
  
  
  • Remote device provisioning and lifecycle management
  
  
  
  

Architecture & Integration

• Proven experience designing:
  
  
  
  • Enterprise-scale digital workplace solutions
  
  
  
  


• Integration experience across:
  
  
  
  • Cloud + endpoint + security layers
  
  
  
  


• Familiarity with:
  
  
  
  • API integrations and automation tools (PowerShell, Python)
  
  
  
  

Managed Services Expertise

• Experience in:
  
  
  
  • L3/L4 support roles
  
  
  • ITIL processes (Incident, Problem, Change)
  
  
  
  


• Exposure to:
  
  
  
  • Managed service delivery models
  
  
  • SLA/KPI governance
  
  
  
  

Business & Consulting Skills

• Ability to:
  
  
  
  • Translate technical solutions into business value
  
  
  • Engage with senior stakeholders
  
  
  
  


• Experience in:
  
  
  
  • Pre-sales and solutioning
  
  
  • Building service offerings
  
  
  
  

Other Requirements

• Intel certifications or hands-on deployment experience (vPro/EMA)


• Microsoft certifications (Azure, Endpoint Manager)


• ITIL certification


• Experience working with:
  
  
  
  • OEM ecosystems (HP, Dell, Lenovo)
  
  
  • Large enterprise/global clients
  
  
  
  

Experience Level

• 10+ years in Digital Workplace / EUC domain


• Minimum 3–5 years in architect or senior L3/L4 role


• Proven record in enterprise-scale deployments

Success Metrics (KPIs)

Delivery

• SLA adherence > 99%


• Reduction in incident resolution time


• Automation-led efficiency improvements

Business Impact

• Revenue generated from:
  
  
  
  • vPro managed services
  
  
  • Fleet services offerings
  
  
  
  


• Number of new deals / expansions in EN & NN accounts

Innovation

• Number of reusable assets created


• Adoption of new Intel-led solutions (e.g., AI PC, vPro enhancements)

Strategic Impact

This role is critical to:

• Establish HCLTech as a leader in Intel-powered Digital Workplace services


• Drive scalable managed services revenue


• Strengthen HCL–Intel strategic partnership


• Enable next-gen workplace transformation (AI PC, secure endpoints, edge computing)