Store Manager | HK

Key Responsibilities:

• Foster a positive, energetic team spirit, enhancing collaboration between artists and team members.
• Oversee day-to-day studio operations, ensuring a seamless experience for walk-in clients and delivering exceptional customer service.
• Maintain studio hygiene and atmosphere in line with company standards, keeping the vibe upbeat and engaging.
• Provide personalized service to create immersive and memorable experiences for each customer.
• Adhere to studio SOPs and operational processes with precision.
• Handle inbound client queries, manage appointments, and book consultations.
• Organize training sessions for artists, focusing on skill development.
• Implement and drive sales strategies, follow up with potential leads to boost studio sales.
• Prepare team rosters and manage artist transfers and guest spots to ensure the studio is fully staffed.
• Coordinate with the design team and clients to deliver artwork that meets expectations on time.
• Collaborate with the HQ sales team to identify areas for improvement and increase sales.
• Professionally manage customer complaints and objections.
• Provide regular performance reports (daily, weekly, monthly) to the reporting manager.
• Maintain accurate CRM data for better decision-making and business growth.
• Manage daily cash flow, deposits, and record-keeping.
• Oversee employee accommodation, ensuring cleanliness and a positive living environment.

Mandatory Skills:

• Graduate in any stream.
• Experience in industries like Real Estate, Automobile, or Jewellery is preferred but not mandatory.
• Strong background in retail management is a plus.
• Excellent verbal, written, and interpersonal communication skills.
• Self-motivated, with a strong focus on sales and customer service excellence.
• Strong time management and multitasking skills.
• Ability to work effectively with all levels of the organization and external clients.
• Prior experience in customer service, sales, or operations management is an advantage.
• Ability to perform well in a fast-paced, team-oriented environment.