Store Manager - Rcity - Mumbai

Job Title

:

Store Manager

Department

:

Retail Stores

Reports To

:

Cluster Manager

Role Summary

:

The Store
Manager ensures business success by leading store operations, driving sales
performance, and delivering exceptional customer experiences through
operational expertise, customer-centric strategies and team leadership.

Key
Responsibilities

:

Customer Focus

●      Provide exceptional customer service by going the extra
mile to ensure customer loyalty.

●      Exhibit emotional intelligence to build trust and rapport
with customers.

●      Handle customer queries, concerns, and feedback with
professionalism and empathy.

●      Ensure all employees
adhere to the company’s policies and guidelines, fostering a customer-centric
culture.

Sales Mastery

●      Drive sales to meet or exceed store sales targets,
including achieving category-wise targets.

●      Leverage data insights to optimize inventory and identify
growth opportunities.

●      Collaborate with the
Visual Merchandising (VM) team to ensure implementation of in-store displays.

Leadership
Excellence

●      Lead and motivate the store team to achieve high
performance through coaching, recognition, and accountability.

●      Manage team dynamics, resolve conflicts, and foster a
collaborative work environment.

●      Focus on team development by conducting on-the-job
training (OJT) and providing constructive feedback.

●      Manage employee
schedules, conduct performance reviews, and address hiring and training needs
to ensure optimal staffing.

Change Management

●      Adapt to new business strategies and implement changes
effectively within the store environment.

●      Encourage
flexibility among team members to embrace new processes and technologies.

Decision-Making

●      Utilize data insights to make informed decisions that
enhance operational efficiency and customer satisfaction.

●      Analyse store performance metrics to identify trends,
optimize operations, and implement performance improvements.

●      Allocate resources
efficiently to optimize staff productivity and store performance.

Store Operations
Excellence

●      Oversee comprehensive store management, including visual
merchandising, stock management, and shrinkage prevention.

●      Conduct regular audits to ensure the store is functional,
presentable, and compliant with company standards.

●      Maintain outstanding store condition.

●      Handle
administrative tasks such as managing store expenses, maintaining monthly
reports, and updating operational checklists.

Candidate
Requirement

:

●      Bachelor’s Degree
Total 5+ years of retail experience in the fashion industry, min 2 years of
experience as a store manager or assistant store manager handled a team
of 5+ people.

●      Expert in Microsoft office.

●      Demonstrated success in achieving sales
targets and exceeding customer expectations.

●      Exceptional customer service orientation with
a strong focus on customer satisfaction.

●        Ability to effectively manage multiple priorities and
ensure smooth and efficient store operations.

●      Strong team leadership skills to lead and
inspire a team.

●      Excellent communication and interpersonal
skills for effective team interaction and conflict resolution.

●      Strong analytical and problem-solving skills
to analyze data, identify trends, and make informed decisions.

●      Proficiency in store operations, including
visual merchandising, stock management.

●      Understanding of inventory management and loss
prevention.