Subject Matter Expert

Job Description (JD) – Subject Matter Expert (SME)
Location: Indovance
Department: Operations
Reports To: BU Head / GL
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Position Overview
Indovance is looking for a highly experienced and dynamic Subject Matter Expert (SME) who will act as a domain authority, technical coach, and quality champion across projects and teams.
The SME will play a critical role in:
•	Ensuring best-in-class technical quality
•	Driving process excellence and operational efficiency
•	Supporting Trial Period (TP) success
•	Participating in customer discovery discussions
•	Preventing customer dissatisfaction due to skill gaps**
This role demands a technically strong, accountable, and extroverted professional with a passion for teaching and mentoring.
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Key Responsibilities
1. Domain Leadership & Technical Excellence
•	Act as the domain expert for assigned discipline.
•	Define and benchmark best-in-class quality standards.
•	Challenge teams to raise technical depth and accuracy.
•	Review complex designs, calculations, and deliverables.
•	Ensure zero technical compromise in customer submissions.
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2. Coaching & Capability Building
•	Mentor and coach engineers to elevate technical capability.
•	Develop structured learning paths for different experience levels.
•	Create training modules, SOPs, and technical videos.
•	Conduct internal knowledge-sharing sessions and workshops.
•	Build second-line technical strength within the team.
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3. Process Improvement & Efficiency
•	Identify bottlenecks impacting productivity and quality.
•	Lead continuous improvement initiatives.
•	Standardize best practices and templates.
•	Drive automation and smarter workflows where applicable.
•	Improve turnaround time without compromising quality.
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4. Customer Engagement & Discovery
•	Participate in discovery meetings with customers.
•	Provide technical insights during pre-sales and proposal stages.
•	Support technical proposal preparation and validation.
•	Translate customer requirements into clear execution strategies.
•	Ensure commitments made to customers are realistic and achievable.
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5. Ownership & Accountability
•	Take ownership of:
o	Trial Period (TP) success.
o	Zero loss of customers due to skill gaps.
o	No TP losses due to weak technical positioning.
•	Ensure delivery commitments are met in terms of:
o	Quality
o	Timeline
o	Technical integrity
•	Proactively flag risks and implement corrective actions.
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6. Operational Excellence
•	Ensure ongoing operational stability in live projects.
•	Conduct periodic technical audits.
•	Maintain quality consistency across accounts.
•	Work closely with Delivery, Relationship Managers, and QA teams.
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Desired Traits & Behavioral Expectations
•	Strong teaching mindset and passion for knowledge sharing.
•	Extroverted and confident communicator.
•	Highly accountable and ownership-driven.
•	Proactive problem solver.
•	High professional integrity.
•	Comfortable challenging status quo.
•	Ability to influence without authority.
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Qualification & Experience
•	Bachelor’s / Master’s degree in relevant engineering discipline.
•	10+ years of strong hands-on domain experience.
•	Prior experience in mentoring, reviewing, or leading technical teams.
•	Experience in customer-facing roles preferred.
•	Strong exposure to international engineering standards preferred. 

Requirements