This role demands a technically strong, accountable, and extroverted professional with a passion for teaching and mentoring.
⢠Ensuring best-in-class technical quality
⢠Driving process excellence and operational efficiency
⢠Supporting Trial Period (TP) success
⢠Participating in customer discovery discussions
⢠Preventing customer dissatisfaction due to skill gaps**
Key Responsibilities
1. Domain Leadership & Technical Excellence
⢠Act as the domain expert for assigned discipline.
⢠Define and benchmark best-in-class quality standards.
⢠Challenge teams to raise technical depth and accuracy.
⢠Review complex designs, calculations, and deliverables.
⢠Ensure zero technical compromise in customer submissions.
2. Coaching & Capability Building
⢠Mentor and coach engineers to elevate technical capability.
⢠Develop structured learning paths for different experience levels.
⢠Create training modules, SOPs, and technical videos.
⢠Conduct internal knowledge-sharing sessions and workshops.
⢠Build second-line technical strength within the team.
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3. Process Improvement & Efficiency
⢠Identify bottlenecks impacting productivity and quality.
⢠Lead continuous improvement initiatives.
⢠Standardize best practices and templates.
⢠Drive automation and smarter workflows where applicable.
⢠Improve turnaround time without compromising quality.
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4. Customer Engagement & Discovery
⢠Participate in discovery meetings with customers.
⢠Provide technical insights during pre-sales and proposal stages.
⢠Support technical proposal preparation and validation.
⢠Translate customer requirements into clear execution strategies.
⢠Ensure commitments made to customers are realistic and achievable.
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5. Ownership & Accountability
⢠Take ownership of:
o Trial Period (TP) success.
o Zero loss of customers due to skill gaps.
o No TP losses due to weak technical positioning.
⢠Ensure delivery commitments are met in terms of:
o Quality
o Timeline
o Technical integrity
⢠Proactively flag risks and implement corrective actions.
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6. Operational Excellence
⢠Ensure ongoing operational stability in live projects.
⢠Conduct periodic technical audits.
⢠Maintain quality consistency across accounts.
⢠Work closely with Delivery, Relationship Managers, and QA teams.
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