Support Engineer

Job Title

Support Engineer

Department

Network Services Operations

Travel required

No

Job location

Bangalore

Shift timings

Regular

Reporting to

Support Manager

Position type

Full Time

Job Summary:

Remotely deliver and support TOMIA’s Network Services software, evaluate live customer’s needs and be able to provide customized solutions, engage in internal planning and deployment of solutions across company interfaces.

To perform this job successfully an individual must be able to interact with TOMIA’s customers in a clear and professional manner, have excellent verbal and written communication skills, have great attention to detail, being capable technically of navigation through remote systems operating on Linus OS and comfortable performing basic SQL functions, being able to analyze debug level log of live systems. 

Strong analytical, problem solving with attention to detail.

Roles and Responsibilities:

• Delivery: Install, integrate and configure.
• Develop processes and procedures for typical customized system applications.
• Construct and execute a testing plan.
• Analyze system output/operations in relation to client requirements, identify inconsistencies, and propose / implement optimal solutions.
• Produce detailed feature request documents for functional enhancements and further development of core product or customizations.
• Perform troubleshooting, debugging, analysis on system issues, analyze complex issues with QA and R&D, open and follow up on bugs.
• Customized training and optimizations
• Support our customers by handling T3+ tickets opened by ticketing system, on all rounds

Education requirement:

• Bachelor’s degree in Engineering/Telecommunications/Computer Science, preferred

Experience range:

• 3+ years in the Telecommunications industry with proven analytical and customer engagement is an addon

Technical/ functional skills required:

• Knowledge of OS – Linux and Windows.
• Knowledge of Linux shell scripting, preferred
• Knowledge of Database– ORACLE, preferred
• Knowledge of GSM [MAP Signaling], ISUP, Sigtran, SIP, SS7 – a strong advantage
• Diameter Protocols
• Client-facing experience.
• English Language proficiency, written and verbal
• Written and verbal skills; excellent phone manner
• Ability to effectively juggle/prioritize multiple tasks and function well within a team
• Willingness to travel abroad.

Soft skills required:

• Strong technical and analytical skills
• experience in problem analysis and resolution of software problems
• Strong written and verbal communication skills (English)
• Attention to detail