Team Lead(Content Moderation)

Team Lead – Content Moderation (Mandatory)

Location: Bangalore, India
Experience: 2+ Years
Shift: 24/7 (5 days a week, rotational week offs)
Employment Type: Full-Time

Job Summary

We are seeking an experienced Team Lead – Content Review to manage a team handling high-tech account content moderation (100% Non-Voice). The candidate should have strong expertise in content review, particularly Child Safety content, along with proven team management capabilities.

Key Responsibilities

• Manage end-to-end team performance including Accuracy, AHT, SLAs, Attrition, Shrinkage, and Development


• Lead, guide, and mentor a team of content reviewers


• Drive quality, productivity, and operational excellence


• Analyze data and implement process improvements


• Handle sensitive content including Child Safety moderation


• Ensure adherence to compliance, policies, and timelines


• Stay updated on trending topics (Political, Sports, Entertainment, Sensitive events)

Required Skills & Competencies

• Strong team management and leadership skills


• Good analytical and data interpretation abilities


• Excellent communication skills (CEFR B2 – English R/W/S)


• Strong observation, listening, and decision-making skills


• Ability to think creatively and drive process improvements


• Comfortable working in a 24/7 work environment

Eligibility Criteria

• Graduate in any discipline


• Minimum 2+ years of experience in Content Review / High-tech accounts.


• Mandatory experience in handling Child Safety content

Preferred Qualifications

• Lean / Six Sigma certification


• Basic computer knowledge

Additional Details

• Language Requirement: English (CEFR B2)


• Nationality: Indian


• Notice Period: Within 30 days preferred