Team Leader - Sales-CREDIT CARD-Support (D0)

Grade-E0

Role – Team Leader Credit cards

Job Purpose

To lead, motivate, and manage a team of Credit Card Sales Executives to achieve assigned business targets while ensuring compliance with bank policies, quality standards, and customer service guidelines.

Key Responsibilities

Sales & Business Development

• Drive credit card acquisition through direct sales channels.


• Achieve monthly, quarterly, and annual sales targets for the team.


• Monitor daily sales productivity and conversion ratios.


• Develop strategies to increase market penetration and customer acquisition.


• Identify new business opportunities and alliances within assigned territories.

Team Management

• Recruit, train, coach, and mentor sales executives.


• Conduct daily sales reviews and performance discussions.


• Set clear KPIs and monitor team performance against targets.


• Motivate team members through regular engagement and recognition initiatives.


• Manage attendance, field activity, and productivity of the team.

Customer Acquisition & Relationship Management

• Ensure a superior customer onboarding experience.


• Handle escalations and resolve customer concerns effectively.


• Monitor quality of applications submitted by the sales team.

Compliance & Risk Management

• Ensure adherence to KYC, regulatory requirements, and internal policies.


• Maintain high-quality standards and minimize rejected applications.


• Conduct regular checks to prevent fraud and mis-selling.

Reporting & MIS

• Prepare daily, weekly, and monthly sales reports.


• Track key metrics including sourced applications, approvals, disbursements, and productivity.


• Provide insights and action plans to improve team performance