Team Supervisor Digital-Support Services-Digital

Role – Team Member Digital (M3 or M4)

Job Responsibilities:

• Responsible for understanding business requirements and suggesting digital solution


• Optimize usage of existing applications


• Competitive analysis and accordingly recommending new digital solutions


• Monitor progress of Digital Projects


• Provide inputs for new products and new applications to IT and BSG


• Collaborates with global commercial services partners to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment.


• Drive software product usage


• Works with cross-functional teams and various stakeholders across the Organization


• Turns data insights into products with actionable outcomes to the ultimate customer.


• Continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.


• Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.


• Develops, owns, and executes product roadmap.


• Works with user-focused departments to define the self-service user experience, support, and monitoring for customers.


• Partners with sales departments to define the user experience for internal GCS users, including support and monitoring.


• Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.


• Leads the product functional design process based on an intimate knowledge of the users and technology.


• Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful.


• Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.

Qualifications / Skills:

• Balance of technical knowledge and business acumen


• Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively


• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment


• High degree of organization, individual initiative, and personal accountability

Education, Experience, and Licensing Requirements:

• Bachelor’s degree and 6-8 years of product or project development experience in the Digital field


• Proven track record of delivering data driven solutions with a customer-first mindset


• Established background in launching software or services in Digital


• Experience successfully driving end-to-end delivery of data and intelligence solutions, including a wide variety of mechanisms, e.g. dashboards, APIs, real time alerts, etc.


• Experience of retail asset digital product would be an added advantage