Technical Consultant

Location- Hyderabad

Level - Support Role

Department - Professional Services

Working Pattern - Work from Office 

Benefits - Benefits at Ideagen

Salary - To be discussed at next stage

We are seeking a Technical Consultant Executive who is responsible for taking technical task in new customer implementations and providing technical service to existing customers on customer reported /requested technical issues/services. This includes data correction, data extractions and data loading at all times and ensuring that all the necessary action is taken to resolve a customer reported technical issues/requests.

• Technical tasks on new implementation like configuration, data loading, branding changes etc
• Investigate technical Issues
• Manage the resolution process for customers relating to data and applications for a particular Module
• Track the technical issues and proactively emails/updating team with a status update or resolution mail
• Accept additional projects or areas of responsibility that will improve the team's performance
• Proactively contribute to the Technical Consultants team and the achievement of its goals.
• Participate in Product Reviews and provide inputs for Improvements

Skills & Qualification

• SQL Server, SSIS  and PowerBI  with 3 years industry experience
• Excellent Communication, Quality Focus, Problem Solving, Documentation Skills, Logical Thinking, Analyzing Information, Multi-tasking etc
• BTech, MCA or MSc. In computers would be desirable
• MongoDB knowledge added advantage

Requirements

• Detail orientated with sound information of Problem-Solving skills
• Experience in customer technical service or working knowledge in SQL server
• The ability to learn and become experts in EHS Module/Product and develop a sound technical understanding
• Willingness to undertake additional projects and responsibilities from time to time
• Flexibility with work times

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at [email protected]. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!

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