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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Customer Support Agent (all genders) in India.
This role sits at the intersection of customer support and travel technology, helping ensure smooth booking experiences for partners and end users across a global transportation marketplace. You will handle a variety of inbound requests related to bookings, technical issues, and fraud cases while acting as a key point of contact for fast and accurate resolutions. Working in a fast-paced, international environment, you will collaborate closely with technical, product, finance, and retail teams to resolve issues end-to-end. The position offers strong exposure to data-driven troubleshooting, APIs, and modern support tools. You will also contribute to process improvements that enhance efficiency and partner satisfaction. This is a high-impact role where your work directly improves the reliability of a platform used by global travel leaders.
Accountabilities
In this role, you will manage end-to-end customer and partner support across multiple channels, ensuring timely, accurate, and high-quality resolution of requests.
- Handle inbound support queries via email, chat, and phone, covering booking issues, fraud cases, and technical incidents with efficiency and precision.
- Collaborate with internal teams such as tech, product, finance, and retail to ensure seamless investigation and resolution of complex partner inquiries.
- Troubleshoot technical issues by analyzing logs, API data, and system outputs to independently diagnose and resolve problems.
- Support group booking coordination, including quoting, managing requests, and tracking changes from inquiry to post-booking adjustments.
- Contribute to continuous improvement initiatives by identifying process gaps and suggesting enhancements to tools, workflows, and features.
- Maintain clear documentation of cases and ensure adherence to service quality, response time, and operational standards.
Requirements
The ideal candidate brings customer support experience combined with strong analytical and technical troubleshooting skills, along with a proactive and structured working style.
- 2+ years of experience in customer service or technical support, ideally in a B2B or travel-tech environment.
- Hands-on experience with live chat and phone support, with strong communication and problem-solving abilities.
- Exposure to technical troubleshooting, including interpreting logs, API requests/responses, and ideally basic SQL querying.
- Experience handling group bookings, including coordination, quoting, and end-to-end booking management is highly valued.
- Strong collaboration and stakeholder management skills, with the ability to build effective relationships across teams and partners.
- Highly organized mindset with the ability to manage multiple priorities in a fast-moving, detail-oriented environment.
- Fluent English is required; additional languages such as German or Italian are a plus.
Benefits
- Fully remote working arrangement within India with structured working hours.
- Opportunity to work in a fast-scaling global travel technology environment.
- Exposure to leading global partners and platforms in the travel ecosystem.
- Strong career growth opportunities in a rapidly expanding international organization.
- Collaborative, multicultural team environment with continuous learning opportunities.
- Flexible work culture with ownership from day one and real impact on product and process improvements.
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