Technical Customer Support Engineer

Company : Vision Mechatronics Private Limited®

Job Type : Full Time

Thane, India

Number of Applicants

:

000+

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Job Description - Technical Customer Support Engineer

Job Title: Technical Customer Support Engineer

Location: Khopat, Thane, 400601

Reports To: General Manager

Experience: Customer support: 0 -1 year

Work Location: In person

Job Summary

Seeking a customer -focused professional to provide world -class service, handle inquiries, and enhance customer experience.

Key Responsibilities

â Customer Interaction: Act as the primary customer contact, delivering

exceptional service.

â Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.

â Product Knowledge: Stay updated on company products, services, and trends.

â Customer Experience Improvement: Identify and recommend improvements for

customer experience.

â Technical Support: Assist with product setup, troubleshooting, orders, and

returns.

â Database Management: Maintain accurate customer records in the database.

â Post -Purchase Follow -Up: Follow up with customers post -purchase for

satisfaction.

â Reporting: Generate reports on customer satisfaction and improvements.

â Training: Train new customer service representatives if needed.

â Team Collaboration: Participate in team meetings and improvement initiatives.

Qualifications & Skills

â Education: Diploma/ degree in Electrical/ Electronics field preferred

â Experience: Experience in customer service or a related field.

â Skills: Excellent communication, problem -solving, and multitasking skills.

â Technical Proficiency: Proficiency in customer service software and Microsoft

Office.

â Mindset: Strong organizational skills and a customer -centric mindset.

Preferred Qualifications

â Industry Experience: Industry -related customer service experience.

â Software Knowledge: Knowledge of ticketing systems.

â Language Skills: Bilingual abilities are a plus.

Benefits

â Compensation: Competitive salary and performance incentives.

â Health Benefits: Health insurance.

â Leave Policy: Paid time off and holidays.

â Growth Opportunities: Professional development opportunities.

Work Environment: Supportive work environment.

Apply now if you are passionate about customer satisfaction!

Job Types: Full -time, Permanent, Fresher

Benefits: Cell phone reimbursement , Health insurance

Supplemental Pay: Performance bonus

Schedule: Day shift

Requirements

Qualifications & Skills

â Education: Diploma/ degree in Electrical/ Electronics field preferred

â Experience: Experience in customer service or a related field.

â Skills: Excellent communication, problem -solving, and multitasking skills.

â Technical Proficiency: Proficiency in customer service software and Microsoft

Office.

â Mindset: Strong organizational skills and a customer -centric mindset.

Preferred Qualifications

â Industry Experience: Industry -related customer service experience.

â Software Knowledge: Knowledge of ticketing systems.

â Language Skills: Bilingual abilities are a plus.

Benefits

â Compensation: Competitive salary and performance incentives.

â Health Benefits: Health insurance.

â Leave Policy: Paid time off and holidays.

â Growth Opportunities: Professional development opportunities.

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