Technical Sales Support

Hiring – Technical Sales & Customer Support Executive

We are hiring for a Technical Sales & Customer Support Executive to handle customer queries, provide technical assistance, and identify relevant sales and upselling opportunities.

Position

Technical Sales & Customer Support Executive

Experience : 6 Months – 3 Years

Work Mode: Work from Office

Location : Airoli, Navi Mumbai

Rotational Shifts ( Cab facility  available in limited areas)

Job Responsibilities

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  Handle inbound customer calls and provide professional customer support.

  
  


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  Understand customer requirements and troubleshoot basic technical issues.

  
  


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  Assist customers with internet, connectivity, website, account, or technology-related queries.

  
  


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  Identify opportunities for upselling and cross-selling based on customer requirements.

  
  


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  Recommend suitable products, upgrades, and additional services.

  
  


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  Explain product features, benefits, pricing, and usage clearly.

  
  


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  Handle customer objections and convert suitable opportunities into sales.

  
  


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  Maintain strong customer satisfaction while achieving sales and productivity targets.

  
  


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  Accurately document customer interactions and sales activities in the system.

  
  


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  Escalate complex technical issues to the appropriate team when required.

  
  

Preferred Experience

Candidates with experience in:

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  Technical Support

  
  


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  Customer Support

  
  


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  Technical Sales

  
  


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  Inside Sales

  
  


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  Telecom / ISP / Broadband

  
  


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  Wi-Fi / Router Sales

  
  


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  International BPO

  
  


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  Customer service with upselling/cross-selling

  
  

Key Skills

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  Excellent English communication skills

  
  


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  Strong customer-handling skills

  
  


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  Basic technical troubleshooting ability

  
  


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  Sales and upselling skills

  
  


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  Objection handling

  
  


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  Problem-solving ability

  
  


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  Good listening and probing skills

  
  


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  Comfortable working with sales targets and KPIs

  
  


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  Ability to explain technical products in simple language

  
  

Products/Areas Candidates Should Be Comfortable With

Candidates with knowledge of Wi-Fi routers, broadband/internet connectivity, domains, hosting, websites, email, SSL, or other technology products will be relevant.

Ideal Candidate

A candidate who can understand a customer's problem, troubleshoot it, recommend the right technical solution, and identify a genuine sales opportunity while maintaining a positive customer experience.

Interested candidates can share their updated resume to apply.