Technical SQL Support Executive

Requirements

• Install and configure SQL Server
  
• Documenting and maintaining software functionality
  
• Analyze, solve, and correct issues in real time
  
• Assist developers with query tuning and schema refinement
  
• Think logically when solving complex business challenges
  
• Interface and communicate with customers
  
• Integrating software components into fully functional software systems
  
• Provide suggestions for solutions
  
• Advise the customer on best practices
  
• Implement best practices on Microsoft SQL Server Databases and Servers
  
• Participate in migrations for customers
  
• Continue to learn new skills involved in being a SQL Server DBA as the technology evolves
  
• Keep up to date with new releases of Microsoft SQL Server.
  
• Implement and upgrade database management system as business needs demand
  
• Perform ongoing support on database issues and ticket management
  

1. Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance.
   

2. Issue Resolution: Troubleshoot and resolve customer problems with a focus on first -contact resolution. Escalate complex issues to the appropriate department.
   

3. Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information.
   

4. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions.
   

5. Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services
   

Benefits