Technical Support Engineer

Company : SwiftSku

Job Type : Full Time

Ahmedabad, India

Number of Applicants

:

000+

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Job Description - Technical Support Engineer

About SwiftSku:

SwiftSku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real -time insights, seamless price -book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions.

About the Role:

We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis.

IMPORTANT - Please apply only if you can speak Gujarati, Hindi & English fluently

Work Timings - 8:00 am to 5:00 pm CST / Rotational Shifts

Location: On -site | Ahmedabad, Gujarat

Key Responsibilities/Requirements:

Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end -users and clients.
Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system -related challenges.
Customer Service Orientation - Demonstrate a customer -centric approach, delivering exceptional service and maintaining positive client relationships.
Problem -Solving Expertise - Exhibit advanced problem -solving capabilities to address issues quickly and effectively
Strong Communication Skills - Communicate technical concepts clearly, both in writing and verbally, with clients and team members.
Team Collaboration - Work well within a team environment, contributing to collective goals and supporting peers as needed.
Relevant Experience: Prior experience in software support or IT help desk roles is preferred.
Educational Preference: Bachelor’s degree in Computer Science, Information Technology, or a related field.

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