Technical Support Engineer

Company : SwiftSku

Job Type : Full Time

Ahmedabad, India

Job Description - Technical Support Engineer

About SwiftSku:

SwiftSku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real -time insights, seamless price -book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions.

About the Role:

We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis.

IMPORTANT - Please apply only if you can speak Gujarati, Hindi & English fluently

Work Timings - 8:00 am to 5:00 pm CST / Rotational Shifts

Location: On -site | Ahmedabad, Gujarat

Key Responsibilities/Requirements:

Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end -users and clients.
Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system -related challenges.
Customer Service Orientation - Demonstrate a customer -centric approach, delivering exceptional service and maintaining positive client relationships.
Problem -Solving Expertise - Exhibit advanced problem -solving capabilities to address issues quickly and effectively
Strong Communication Skills - Communicate technical concepts clearly, both in writing and verbally, with clients and team members.
Team Collaboration - Work well within a team environment, contributing to collective goals and supporting peers as needed.
Relevant Experience: Prior experience in software support or IT help desk roles is preferred.
Educational Preference: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.