Technical Support Engineer

The work model for the role is: #Onsite

This role is contributing to the ABB MOSE Business Division supporting PAN India with Base Location as Peenya- Bangalore.

You will be mainly accountable for:

• Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers.
• Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.
• Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products.
• Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.

• Qualification : BE/B-Tech - Electrical / Electronics / Electronics and communication

• 4 - 8 years of practical experience in VFD Commissioning and servicing / Technical Support and Training

• Ability to demonstrate your experience in MV and LV drives problem solving and deliver the Training Engineering solutions

• Possess an enhanced knowledge of Process industries and new application

• Proficient in service documentation, planning, and communication with both internal and external stakeholders

• Ability to work efficiently in coordination with cross-functional ABB teams.

• Fluent in English and capable of clear technical communication with customers and service engineers

• on site service support includes Travel on site for critical cases, Travel Ratio 30 to 40% in a month