Technical Support Engineer - AV

Requirements

Key Responsibilities

• Provide L1 technical support for AV systems, including projectors, displays, video conferencing tools, microphones, speakers, and control systems
  

• Set up and support meeting rooms, conference calls, webinars, and live events
  

• Troubleshoot basic hardware, software, and connectivity issues related to AV equipment
  

• Coordinate with internal IT teams and external vendors for escalated AV issues
  

• Perform routine checks, testing, and preventive maintenance of AV systems
  

• Ensure proper cabling, power connections, and equipment placement
  

• Assist users with AV tools such as Zoom, Microsoft Teams, Webex, etc.
  

• Maintain inventory and documentation of AV equipment and issues
  

• Ensure adherence to company safety and quality standards
  

Required Skills & Qualifications

• Basic understanding of Audio -Visual systems and components
  

• Knowledge of video conferencing platforms and collaboration tools
  

• Familiarity with microphones, mixers, speakers, cameras, and displays
  

• Basic networking knowledge (LAN, HDMI, VGA, USB, IP -based AV)
  

• Good troubleshooting and problem -solving skills
  

• Strong communication and customer support skills
  

Educational Qualification

• Diploma / Bachelor’s degree in Electronics, IT, Networking, or related field
  

• Relevant AV or IT support certifications are a plus
  

Benefits