Technical Support Executive (Voice/Chat)

Summary

Responsibilities

• Manage incoming voice calls and chat sessions to address client needs promptly.
  
• Diagnose and troubleshoot technical issues to provide accurate solutions.
  
• Utilize strong problem-solving abilities to navigate complex customer scenarios.
  
• Adhere to performance targets and key metrics related to call handling and resolution.
  
• Communicate clearly and professionally in English to ensure mutual understanding.
  
• Resolve customer queries thoroughly to prevent recurring issues.
  

• Proven experience in voice and chat-based technical support environments.
  
• Strong aptitude for problem-solving and technical troubleshooting.
  
• Excellent command of English communication skills.
  
• Demonstrated history of achieving customer service targets.
  
• Solid background in providing direct technical assistance.
  
• Ability to handle customer queries with patience and professionalism.