Technology Solutions Delivery

• Client Portfolio Management – End of End owner of key accounts from IT Service delivery perspective


• IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.


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• Managing Business Growth (Ramp-ups)


• Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.


• Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.


• Liaison with Business / Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.


• Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.

Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP