Territory Sales Head Luxury Retail (Jewellery Industry)-Mumbai

Job Title: Territory Sales Head – Luxury Retail (Jewellery Industry)
Location: Mumbai
Employment Type: Full-time
Industry: Luxury / Fine Jewellery

About the Role

We are looking for an experienced retail leader to head and scale the retail business across stores. The role will focus on new store opening planning, sales training and capability building, and end-to-end P&L ownership to drive profitable growth and operational excellence within a modern fine jewellery brand specializing in sustainable, contemporary luxury designs.

Key Responsibilities

1. New Store Openings & Expansion

• Plan and execute new store openings in line with the company's growth strategy


• Conduct location feasibility studies and coordinate with cross-functional teams (merchandising, design, supply chain)


• Oversee store setup, staffing, training, and go-live execution


• Ensure new stores achieve targeted sales and operational benchmarks within defined timelines

2. Sales Training & Development

• Design and implement structured sales training programs for store teams


• Build product knowledge, selling skills, customer engagement, and service excellence


• Coach and mentor Store Managers and Sales Associates to improve performance


• Drive a performance-oriented culture through regular reviews and feedback

3. Retail Operations & P&L Management

• Own and manage store-level P&L, ensuring profitability and cost control


• Monitor key metrics such as sales, margins, inventory turns, shrinkage, and staff productivity


• Optimize store operations to improve revenue, efficiency, and customer experience


• Ensure compliance with company policies, SOPs, and statutory requirements

4. Team Leadership & Performance Management

• Lead, motivate, and develop multi-store retail teams


• Set clear targets and KPIs for stores and review performance regularly


• Identify talent, support succession planning, and reduce attrition

5. Customer Experience & Brand Standards

• Ensure consistent brand representation and visual merchandising standards across stores


• Drive superior customer experience and handle escalations when required


• Implement initiatives to improve customer loyalty and repeat business

Educational Qualifications

• Bachelor's degree in Marketing, Mass Media, Communications, Business, or a related field


• MBA or advanced degree preferred

Experience

• Minimum 5 years in a leadership role in brand management, ideally within luxury, lifestyle, fashion, or jewellery

Key Skills

• Retail Operations Management


• Store Expansion & Launch Planning


• Sales Training & Capability Building


• P&L & Financial Acumen


• Team Leadership & Performance Management


• Customer Experience Excellence

Key Competencies

• Strategic mindset


• Creative problem-solving


• Collaboration & stakeholder management


• Data-driven decision making


• Attention to detail


• Ability to manage multiple priorities in a fast-paced environment