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Territory Service Executive

Job Description - Territory Service Executive

To ensure the smooth operation, preventive maintenance, breakdown support, and timely servicing of industrial cleaning equipment deployed at Delhi Metro project locations while maintaining high customer satisfaction and achieving service KPIs.


1. Equipment Maintenance
2. Customer Support
3. Service Documentation
4. Installation & Commissioning
5. Repeat Breakdown Reduction

Requirements

Area potential sheet for new manpower position
Branch
:
Noida
 
Dated:
03.07.2026
Deputation area :
New Delhi Metro 
Area coverage (In KM)
100
Kms/ 286 Metro stations
 
 
Total Machine population
900
HPJ
- 50,E4043 -100,B4545-50, SD430-100,Flipper+ -100, W34P -140, Roots VAC -
200, Stream cleaner -10, I scrub -10, Back back - 50
 
Total High end Machine population
Nil
 
 
Last
one year Visit's of Branch
Customer segment
Commissioning
1390
FM
Customer
11
Warranty Sch Visit
756
Corporate
Customer
21
AMC Sch Visit
1604
Others
 
Service complaint
6121
 
 
Total calls :
9871
Total
Customer :
32
Average calls Per Month
823
 
 
Average calls Per Month Per Engineer
43
 
 


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About the Company

Roots Group Of Companies

Discover high-quality industrial cleaning, automotive components, precision equipment, and cast components from The Roots Group Coimbatore.

Read more about the company

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