Travel Voice Customer Support

• Handle incoming voice calls to address customer queries related to travel bookings and airline services.
  
• Utilize strong problem-solving abilities to troubleshoot issues and provide accurate resolutions efficiently.
  
• Maintain and nurture positive customer relationships throughout all interactions.
  
• Execute tasks within a rotational shift schedule to ensure 24/7 operational coverage.
  
• Apply specific knowledge of travel processes to guide customers through complex booking or itinerary changes.
  
• Adhere to office-based work protocols located in Noida.
  

• Minimum of one year of hands-on experience specifically within the travel industry or airline customer service sectors.
  
• Proven expertise in voice process operations and direct customer support.
  
• Exceptional verbal communication skills capable of conveying information clearly and professionally.
  
• Demonstrated ability to handle customer queries and resolve conflicts effectively.
  
• Strong problem-solving capabilities to manage diverse service scenarios.
  
• Proficiency in Customer Relationship Management (CRM) practices.
  
• Flexibility to work across various rotational shifts.
  
• Willingness to work from the office in Noida.