Voice Associate

This role is for one of the Weekday's clients

Salary range: Rs 300000 - Rs 600000 (ie INR 3-6 LPA)

Experience: 2+ yrs

Location: Bengaluru

Job Type: full-time

We are looking for a Customer Care Executive – Voice Support to deliver exceptional customer service for a US-based healthcare support process. This role requires strong communication skills, a customer-first mindset, and the ability to handle voice-based interactions professionally while ensuring a positive customer experience.

As a Customer Care Executive, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and providing accurate information in a timely and courteous manner. The ideal candidate should be comfortable working with US customers, possess excellent verbal communication skills with a neutral accent, and demonstrate professionalism in handling customer interactions.

This position is well-suited for individuals who have prior experience in international voice processes and are passionate about delivering high-quality customer support.

Key Responsibilities

• Handle inbound and outbound customer interactions through voice support channels.
• Provide prompt, accurate, and professional responses to customer inquiries and concerns.
• Deliver exceptional customer service while maintaining high levels of customer satisfaction.
• Resolve customer issues efficiently and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and updates in internal systems.
• Follow established processes, quality standards, and compliance guidelines.
• Build positive customer relationships through effective communication and problem-solving.
• Meet productivity, service level, and quality performance targets.
• Collaborate with internal teams to ensure timely issue resolution.
• Stay updated on process changes, policies, and service requirements.

What Makes You a Great Fit

• Experience in international voice support or customer service environments.
• Strong verbal communication skills with a clear and neutral accent.
• Ability to engage confidently with customers from the US market.
• Excellent listening, problem-solving, and interpersonal skills.
• Customer-centric approach with a focus on delivering positive experiences.
• Ability to handle customer concerns professionally and empathetically.
• Strong attention to detail and commitment to service quality.
• Proven track record of stability and performance in previous customer support roles.
• Ability to work effectively in a fast-paced and process-driven environment.
• Experience in US healthcare support processes is highly preferred.

Preferred Skills

• Voice Process
• Voice Support
• Customer Service
• Customer Support
• US Healthcare Process
• Call Handling
• Issue Resolution
• Communication Skills
• International Customer Support