Workplace Experience Development Specialist

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description: Experience Upskilling App - Simulation Designer & Pit Stop Program Crew

Department: Experience Services, Centre of Expertise 

Location: Bangalore, India  

Position Overview

JLL is seeking a creative Content Development & Simulation Designer to shape learning experiences for our Experience Upskilling App—a digital platform delivering gamified training to on-site employees across our global facility management accounts.

You'll design compelling simulation-based experiences that drive measurable behavioural change, crafting engaging narratives and dialogues that transform learning objectives into experiences users genuinely want to complete.

Additionally, you'll support JLL's Pit Stop Program—our continuous improvement initiative that captures, evaluates, and shares innovative experience initiatives across global accounts. This dual focus allows you to both create new learning content and help elevate best practices emerging from the field.

What You'll Bring

We're looking for curious, creative L&D professionals who combine storytelling flair with technical understanding. You have proven experience developing narrative-driven training content, ideally including dialogue-based scenarios. You're energized by client interaction and research, using these insights to inform your designs. You thrive in multidisciplinary teams and are driven by making a tangible impact on people's everyday work lives.

Key Responsibilities

Content Creation & Learning Design

• Create compelling, natural dialogue for characters within facility management and workplace service scenarios

• Develop engaging narratives aligned with learning objectives that drive behavioural change

• Design gamified, bite-sized learning experiences using the vendor's platform

• Apply pedagogical best practices to ensure effective knowledge transfer

• Develop role-specific training modules for diverse on-site employee populations across global accounts

Stakeholder Collaboration & Research

• Run workshops and conduct interviews with facility management leaders and account teams Collaborate with the Training Platform Project Lead, vendor's project managers, visual designers, and technical teams

• Work with subject matter experts to capture authentic workplace scenarios

• Engage with account leaders to ensure content reflects client-specific requirements and cultural contexts

Platform Implementation & Quality Assurance

• Design and create interactive training simulations within the vendor's platform

• Test and refine learning experiences to ensure engagement, clarity, and effectiveness

• Build and maintain a comprehensive library of generic and customizable learning modules

• Update content based on user feedback, performance data, and evolving business needs

• Document best practices, style guides, and content development standards

Content Library Management

• Build and maintain a comprehensive library of generic and customizable learning modules

• Document best practices, style guides, and content development standards

• Organize content assets to enable efficient customization for client-specific needs

• Contribute to continuous improvement of content development processes and workflows

Pit Stop Program Support

• Coordinate Pit Stop meetings with stakeholders across accounts and regions

• Evaluate and score experience initiatives, identifying high-impact practices for broader implementation

• Analyze Pit Stop outcomes to identify trends and opportunities for scalable learning content

• Maintain Pit Stop documentation, SharePoint site, leaderboard, and the Garage repository

• Support continuous improvement of the Pit Stop process based on user feedback and program outcomes

Required Qualifications

Education & Experience

• Bachelor's degree in Education, Instructional Design, Learning & Development, English, Communications, or related field

• Proven experience developing compelling narratives and dialogue for training content

• Strong background in instructional design with demonstrated application of pedagogical principles

• Experience creating interactive or gamified learning experiences preferred

• 3+ years in hospitality, facility management, or workplace services is advantageous

Skills & Competencies

• Exceptional written and verbal English communication skills

• Strong sense of pedagogical best practices and adult learning principles

• Excellent storytelling ability with talent for creating engaging, authentic experiences

• Understanding of game design principles and interactive learning methodologies

• Ability to interpret client requirements and translate them into effective learning content

• Proficiency in Microsoft Office suite, Power BI, and SharePoint

• Capabilities in data collection, analysis, and visualization

• Strong analytical and problem-solving abilities with attention to detail

• Ability to manage multiple projects simultaneously while meeting deadlines

• Cultural sensitivity for creating globally relevant content

Success Metrics

• Quality, engagement levels, and timely delivery of learning content modules

• Learner completion rates, satisfaction scores, and measurable behavioral change

• Successful implementation across diverse accounts with positive stakeholder feedback

• Timely coordination of Pit Stop meetings and quality of initiative evaluations

• Accuracy and currency of Pit Stop documentation, SharePoint site, and leaderboard

• Actionable insights generated from Pit Stop outcome analysis

Reporting & Collaboration

Reports to the Upskilling App Program Lead and collaborates with:

• Technology vendor's project teams (developers, visual designers, writers)

• JLLT (JLL Technologies)

• Regional facility management leaders and subject matter experts

• Account teams, client relationship managers, and experience leads

• HR and Learning & Development teams

• Data and analytics teams supporting program measurement

About This Opportunity

Join JLL in revolutionizing workforce development for facility management professionals worldwide. Use your creativity, storytelling skills, and instructional design expertise to create immersive learning experiences that make a real difference in people's daily work lives. This role offers a unique opportunity to combine creative writing, game design thinking, and learning science to build a scalable content ecosystem that drives measurable business impact across JLL's global operations.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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