Zonal Manager

Key Responsibilities

Zonal Operations Management

• Oversee overall operations and performance of all centers/projects within the assigned zone.
  
• Ensure successful implementation of skilling, education, digital literacy, and livelihood programs.
  
• Monitor operational KPIs, center productivity, training quality, and compliance standards.
  
• Drive process improvements and operational efficiency across regions.
  

Leadership & Team Management

• Lead Regional Managers, State Heads, Operations Teams, Placement Teams, and support staff.
  
• Ensure proper manpower planning, recruitment support, and succession planning.
  
• Conduct regular performance reviews and mentor regional leadership teams.
  
• Build a high -performance and accountable work culture.
  

Client & Stakeholder Management

• Maintain strong relationships with CSR partners, government departments, corporates, and funding agencies.
  
• Represent the organization in strategic meetings and review discussions.
  
• Handle critical escalations and ensure timely resolution of operational challenges.
  

Placement & Program Delivery

• Monitor candidate mobilization, training delivery, certification, placements, and retention metrics.
  
• Ensure achievement of zonal targets related to enrollments, placements, and project outcomes.
  
• Strengthen employer partnerships and industry engagement initiatives.
  

Financial & Compliance Management

• Monitor zonal budgets, operational costs, and resource utilization.
  
• Ensure adherence to organizational policies, audit requirements, and project compliance standards.
  
• Review MIS reports, dashboards, and performance analytics regularly.
  

Strategic Planning & Growth

• Support expansion plans and new project implementations within the zone.
  
• Identify opportunities for operational enhancement and regional growth.
  
• Collaborate with leadership on strategic initiatives and process optimization.
  

Required Skills & Competencies

• Strong leadership and multi -location operations management skills.
  
• Excellent stakeholder and client management abilities.
  
• Strong analytical, planning, and decision -making skills.
  
• Expertise in team handling, escalation management, and project execution.
  
• Proficiency in MIS reporting and operational monitoring.
  
• Ability to work in a fast -paced, target -driven environment.
  

Qualification

• Bachelor’s Degree / Master’s Degree in Management, Operations, Education, or related field.
  

Experience

• 10–15 years of experience in operations, skilling, CSR, education, livelihood, or training management.
  
• Experience in managing large -scale, multi -state operations preferred.
  
• Prior experience in handling government or CSR -funded projects will be an advantage.
  

Preferred Attributes

• Strong strategic and execution -oriented mindset.
  
• Willingness to travel extensively across assigned zones.
  
• Proven track record in managing large teams and achieving operational targets.