Apprentice-Technical Support Engineer

Purpose 

The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management. 

Functions 

ESSENTIAL 

• Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources. 

• Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs 

• Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs. 

• Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel. 

• Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference. 

• Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision. 

• Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management. 

• Identify, Evaluate, and Interpret trends for detailed analysis of data. 

NON-ESSENTIAL 

• Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc. 

• Undertake continuous improvement training programs and specific projects as instructed by management. 

• Assist Engineers with all technical support functions. 

• Handle escalated queries from Administrators. 

• Assist with any other duties as and when required. 

Knowledge, Skills, Abilities and Other Characteristics

• Excellent Verbal & Written Communication Skills in English

• Creative thinking and team work skills

• Possessing a proactive, positive, “can-do” attitude 

• Gives and receives constructive feedback.
• Able to perform multitasking. 

• Ensures that others involved in a project or effort are kept informed about developments and plans

Qualifications

• B. Tech in Electronics /Electrical/Mechanical Engineering 

• Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) 

• Knowledge of MS-Office and computer fundamentals 

• Must be willing to Work from office as and when needed.