Customer Relationship Intern

We are looking for a Customer Relationship
Intern who is proactive, confident, and customer-focused. The
intern will be responsible for engaging with existing customers,
understanding their experience with our products and services,
collecting valuable feedback, addressing customer queries, and
identifying opportunities to introduce and cross-sell new and
upcoming products.

The ideal candidate should possess excellent
communication skills, a customer-centric approach, and the
ability to handle customer queries professionally and
efficiently.

Key
Responsibilities:

•   Engage with existing
  customers to understand their experience with our
  products and services.
  
• Conduct regular customer interactions to
  collect feedback, suggestions, and satisfaction
  levels.
  
• Understand customer requirements and identify
  areas where additional products or services can add
  value.
  
• Respond to customer queries promptly and provide
  appropriate information or solutions.
  
• Build and maintain strong, professional
  relationships with existing customers.
  
• Introduce customers to new and upcoming
  products and services based on their
  requirements.
  
• Identify and generate cross-selling and
  upselling opportunities from the existing customer
  base.
  
• Follow up with customers regarding feedback,
  requirements, product updates, and pending queries.
  
• Coordinate with internal teams to ensure timely
  resolution of customer concerns.
  
• Maintain accurate records of customer
  interactions, feedback, follow-ups, and opportunities.
  
• Share customer feedback and insights with the
  relevant teams to support product and service
  improvement.
  
• Contribute towards customer retention,
  satisfaction, and business growth.