Customer Support Intern

ABOUT FINKRAFT AI

Finkraft.ai is a B2B SaaS company that enables enterprises to maximize GST claims on travel and expense data. The platform automates invoice collection, validation, and reconciliation across airlines and hotels — helping finance teams at McKinsey, BCG, Capgemini, Abbott, and 1,250+ enterprises improve compliance, visibility, and cash recovery. We've recovered ₹300Cr+ in GST claims for clients and are scaling from $1.5M to $10M ARR in 18 month

JOB DESCRIPTION

We are looking for enthusiastic and customer-focused freshers to join our Customer Support team as Interns. This internship offers hands-on exposure to customer service operations, business communication, client support, and enterprise workflows.

The selected candidates will work closely with customers, partners, and internal teams to ensure smooth support operations and a positive customer experience.

KEY RESPONSIBILITIES

• Handle inbound and outbound customer calls professionally to assist customers, address queries, provide updates, and ensure a positive customer experience.

• Handle customer and partner interactions through calls, emails, and chat support.

• Respond to customer queries and provide timely resolutions.

• Maintain accurate records of customer communications and follow-ups.

• Coordinate with internal departments to resolve customer concerns.

• Assist with customer onboarding and support activities.

• Support operational workflows related to invoice processing, reconciliation, GST reclaim, and compliance activities.

• Ensure high levels of customer satisfaction through professional communication.

• Follow company policies, processes, and quality standards.

WHAT WE OFFER

• Paid Internship

• Internship Completion Certificate.

• Practical industry experience.

• Exposure to enterprise SaaS, FinTech, travel technology, and compliance operations.

• Mentorship and professional development opportunities.

• Opportunity to work with global clients and industry-leading organizations.

• Potential opportunity for future full-time employment based on performance.

Requirements

• Any Degree Graduate.

• Freshers are welcome to apply.

• Excellent verbal and written communication skills.

• Comfortable handling inbound and outbound customer calls.

• Basic computer proficiency and familiarity with MS Office tools.

• Ability to communicate professionally with customers and team members.

• Strong problem-solving and interpersonal skills.

• Attention to detail and willingness to learn.

• Positive attitude and customer-centric approach.

• Ability to work from the office in HSR Layout, Bangalore.

• Must be available for immediate joining.

• Candidates should be comfortable working from 10:00 AM to 7:00 PM, Monday to Friday. 

Benefits

Real customers, real revenue from day one. 100+ enterprise clients including Fortune 500 names, consulting firms, airlines, and embassies. This is not idea-stage.

A category to build, not a feature to ship. UAE e-invoicing is mandated. The rail that moves money and tax data on top of it doesn't exist yet. You'd be building it.

Direct access to the founder. Fast decisions. No bureaucracy. No theatre.

Build the team your way. Authority to define the org, the bar, and the people who join.

Founder-track ownership. Base, meaningful ESOP, and the seat at the table that comes with shaping what we become.