Network Support
* Assist in installation and configuration of LAN/WAN networks.
* Configure basic IP addresses, sub netting, DHCP and DNS.
* Basic understanding of VLAN, trunk/access ports and PoE.
* Assist with configuration of network switches and routers.
* Troubleshoot basic network connectivity issues using:
• Ping
• Traceroute
• IP configuration
• Basic switch commands.
* Assist in troubleshooting network connectivity, packet loss and latency issues.
VoIP / IP-PBX Support
* Assist with installation and configuration of IP-PBX systems.
* Configure SIP extensions and IP phones.
* Basic understanding of SIP registration and SIP calling.
* Troubleshoot:
• IP phone registration issues
• Incoming/outgoing call problems
• No audio/one-way audio
• SIP trunk connectivity
• IP phone network connectivity.
* Learn and work with Asterisk, Zycoo, Coovox, Matrix, Dasscom or similar PBX systems.
* Assist senior engineers with customer troubleshooting and remote support.
IP Phones & VoIP Devices
* Installation and configuration of IP phones from vendors such as:
• Fanvil
• Grandstream
• Yea link
• Matrix
• Dasscom
* Basic knowledge of SIP account configuration.
* Perform phone firmware updates and basic troubleshooting.
* Assist with IP-PBX and IP-phone deployment at customer sites.
Linux & Server Support
* Basic knowledge of Linux is preferred.
* Learn basic Linux commands and troubleshooting.
* Assist with checking:
• Services
• Network connectivity
• Disk space
• System logs.
* Basic exposure to Docker is an advantage.
Troubleshooting & Customer Support
* Provide remote and onsite technical support.
* Collect logs and screenshots from customer systems.
* Assist senior engineers in analyzing Wire shark/PCAP captures.
* Follow troubleshooting procedures and document solutions.
* Prepare basic installation and service reports.
* Escalate complex issues to senior engineers.
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