Key Responsibilities:• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.• Assist customers with product -related questions, technical issues, and general inquiries.• Troubleshoot problems and provide appropriate solutions or escalate issues as needed.• Maintain accurate and detailed records of customer interactions and transactions.• Collaborate with other team members to ensure seamless customer experiences.• Provide feedback to the product development team based on customer insights and feedback.
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