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Assistant Accommodation Manager

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Job Description - Assistant Accommodation Manager

Position: Assistant Accommodation Manager


Reports to: Accommodation Manager/ General Manager



Newtown Park are currently recruiting for a Assistant Accommodation Manager. To lead and support the Accommodation team in consistently delivering exceptional standards of cleanliness, guest service, and team performance. You will play a key role in training, supervising, and motivating the team while maintaining a culture of care, continual improvement, and accountability.



KEY RESPONSIBILITIES



  • Ensure all rooms, public areas, corridors, and facilities are cleaned and maintained to the highest standards.

  • Promote a caring, respectful, and inclusive working atmosphere.

  • Respond compassionately to guest needs, special requests, and feedback.

  • Ensure food and beverage items are cleared promptly and appropriately.

  • Oversee VIP service and turndown duties where required.



  • Uphold and improve the departmental SOPs, ensuring consistent service and cleanliness across all areas.

  • Deliver daily '15-minute' standards training and maintain records for HR.

  • Support and coach team members through on-the-job training, inductions, and structured development plans.

  • Monitor and maintain stock levels of linen and supplies, ensuring quality and cost-efficiency.

  • Lead departmental cleaning programmes and evaluate effectiveness regularly.



  • Ensure compliance with uniform, grooming, and name badge policies.

  • Guarantee adherence to health & safety legislation and hotel policies.

  • Maintain accurate rosters and ensure legal breaks are recorded and respected.

  • Oversee the correct handling and documentation of lost property.

  • Monitor guest complaints and ensure all issues are resolved with empathy, fairness, and transparency.



  • Take ownership of daily operations, assigning and supervising tasks to ensure efficiency and quality.

  • Communicate regularly with Reception and other departments regarding guest movements and requests.

  • Attend management meetings, contribute ideas, and support hotel-wide initiatives.

  • Collaborate with HR on staffing needs and assist in recruitment and onboarding.

  • Inspire your team through visible leadership and a hands-on approach.

  • Assist in meeting room set-up and service when required.

  • Support the collection and distribution of departmental supplies.

  • Maintain cleanliness and organisation in staff changing rooms, linen rooms, and storage areas.

  • Take part in performance appraisals, job chats, and disciplinary procedures where needed.

Original job Assistant Accommodation Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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