Assistant Accommodation Manager

Position: Assistant Accommodation Manager

Reports to: Accommodation Manager/ General Manager

Newtown Park are currently recruiting for a Assistant Accommodation Manager. To lead and support the Accommodation team in consistently delivering exceptional standards of cleanliness, guest service, and team performance. You will play a key role in training, supervising, and motivating the team while maintaining a culture of care, continual improvement, and accountability.

KEY RESPONSIBILITIES

• Ensure all rooms, public areas, corridors, and facilities are cleaned and maintained to the highest standards.


• Promote a caring, respectful, and inclusive working atmosphere.


• Respond compassionately to guest needs, special requests, and feedback.


• Ensure food and beverage items are cleared promptly and appropriately.


• Oversee VIP service and turndown duties where required.

• Uphold and improve the departmental SOPs, ensuring consistent service and cleanliness across all areas.


• Deliver daily '15-minute' standards training and maintain records for HR.


• Support and coach team members through on-the-job training, inductions, and structured development plans.


• Monitor and maintain stock levels of linen and supplies, ensuring quality and cost-efficiency.


• Lead departmental cleaning programmes and evaluate effectiveness regularly.

• Ensure compliance with uniform, grooming, and name badge policies.


• Guarantee adherence to health & safety legislation and hotel policies.


• Maintain accurate rosters and ensure legal breaks are recorded and respected.


• Oversee the correct handling and documentation of lost property.


• Monitor guest complaints and ensure all issues are resolved with empathy, fairness, and transparency.

• Take ownership of daily operations, assigning and supervising tasks to ensure efficiency and quality.


• Communicate regularly with Reception and other departments regarding guest movements and requests.


• Attend management meetings, contribute ideas, and support hotel-wide initiatives.


• Collaborate with HR on staffing needs and assist in recruitment and onboarding.


• Inspire your team through visible leadership and a hands-on approach.


• Assist in meeting room set-up and service when required.


• Support the collection and distribution of departmental supplies.


• Maintain cleanliness and organisation in staff changing rooms, linen rooms, and storage areas.


• Take part in performance appraisals, job chats, and disciplinary procedures where needed.