Business Line Manager - Service (Sales Marketing & Operations), level III-MS31

Your role

Bring your curiosity to work as our next BLM Semiconductor Service in the EMEA Semiconductor Customer Centre.  In this role, your mission is to contribute to the development of the business strategy of the Semiconductor Service Division in the region and act as a liaison with VSS divisional team as well as STC organization embedding close collaboration to support both our business objectives and ensure customer centricity.

Responsible for the Service organisation across all EMEA regions, the BLM will continue to drive business transformation across the region encompassing new Operational Excellence model and the development of Outcomes-Based Contracts, as well as driving successful adoption of new digital tools to enable data driven organization.  Supporting the existing Key Account relationships, the BLM will leverage influence to drive our business growth in region.

Short Description

Main Responsibilities

• P&L and net working capital accountability for Semiconductor Service business in all Edwards Customer Centres and Key Account locations across the EMEA region.


• Development and implementation of regional commercial and operational Service strategies within the framework set by the Semiconductor Service (VSS) Divison, to expand Edwards strong market position and target new areas for revenue and profitability growth to meet or exceed agreed sales revenue and margin goals.


• Co-ordination of plans with equipment (SUN and VSC) Business Line Managers to ensure the sales of products and service are maximised and appropriately balanced to achieve equal dignity between Divisions in the region served.


• Support the coordination of strategies and plans with Global Key Account teams and Service Business Line Managers to ensure the sales of products and service are maximised and appropriately balanced to achieve equal dignity between Divisions.


• Collaboration with Customer Centre Product, Applications and Sales Management to develop new, innovative and transformational service contract options, utilising our full range of developing capabilities and supporting our strategy to develop more sophisticated contracts that are not based on direct selling of labour and materials.


• Support negotiations of local commercial and performance agreements with EMEA Key Accounts.


• Establish network of contacts in customer DMUs through which Edwards thought leadership and brand value can be promoted and opportunities for increased business engagement created.


• Building customer confidence and trust in the Edwards brand and contributing to creating a positive environment for future equipment sales through the customer orientation, responsiveness, agility and professionalism of the field and onsite service teams

Your day-to-day

Ensure that our Field and Onsite Service teams have the capability and capacity to deliver our contractual commitments to our customers

Measurement and reporting of operational performance quantitatively and qualitatively to enable performance to contract, value added to customers, and performance against internal KPIs

Regular reporting of business and operational performance to the VSS President and leadership team both informally and formally through regular Business Review Meetings.

Leadership, motivation and development of experienced Operations Management/Service Management team towards continuous success, personal development and achievement of KPIs.

Proactive talent management at a team and individual level to ensure that diverse talent is identified, nurtured and leveraged, and future succession planning is in place

Ongoing development of a Technical Support team providing high level expertise, rapid escalation response, structured problem solving and strong contacts with PC Technical Support groups utilising best practice tools to deliver a positive and consistent customer experience.

Close Collaboration with SHEQ management requiring the jobholder to act as a visible role model for the promotion of EHS and Quality, to ensure that team members embrace the values and behaviours expected

Making the EMEA Customer Centre Semiconductor Service organisations great places to work by focusing on increasing diversity, inclusivity, employee engagement and wellbeing

Leadership or participation in specific projects

Active participation in Customer Centre governance processes

Your skills and experience

• Graduate in engineering discipline or equivalent management experience


• 10 years’ experience in an advanced technology environment, including a minimum of 5 years in a senior management role


• Experience of operational, technical and commercial aspects of an industrial equipment manufacturing and aftersales business


• Strong commercial competences with proven track of record in customer negotiations


• Proven ability to lead teams and to manage change in processes and organisations


• Strong relationship development skills with a demonstrated ability to work in a heavily matrixed organisation


• Demonstrated ability to influence at all levels both within the organisation and with business partners


• Evidence of an analytical approach using qualitative and quantitative tools and techniques


• Proven track of record in risk management, ability to de-escalate and strong solution orientation


• Ability to create problem resolution plans and drive actions to conclusion with matrix stakeholders


• Experience of employee development and employee relations management


• Excellent communication and verbal/written English skills essential, another relevant EMEA language is an advantage

Your compensation and benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.

Your location

This role is may be fully remote and can be located in any of our EMEA countries where we have Service teams.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Liz Oliver, [email protected]