Claims Handler- Direct Settlement Injury

Talent, Support, Success.

FBD is Ireland’s largest homegrown insurer, supporting consumers, farmers, and businesses nationwide for over 50 years. With a local network of 34 branches and a commitment to genuine customer service, we are uniquely positioned to meet our customers’ needs.

As an Irish-owned company, we take pride in fostering an inclusive environment, evidenced by our Gold Accreditation from Investors in Diversity (IiD) through the Irish Centre for Diversity. Our culture values work-life balance and creates a friendly atmosphere where our people can thrive, feel valued and contribute to achieving FBD’s strategic goals.

About the Role

Reporting to the Claims Manager, you will participate in a customer focused claims handling team, dealing with liability claims from registration to settlement to include settlements up to & including Direct Settlement, Pre litigation, Litigation Damage & Injury team type settlements.  

 You will ensure that a proactive, innovative and compliant philosophy is adopted in relation to all claim handling activities, which will involve managing a portfolio of Motor Liability, Employer Liability, Public Liability injury/damage and Personal Accident claims, where claimant cases are managed either  directly with the claimant, via a solicitor,  through the Injuries Board or Litigation process.    Your duties are to be carried out in adherence to all regulatory requirements.

Job Responsibilities

Your role will involve: 

• Providing first telephone contact for customers in a friendly, courteous and professional manner to ensure a positive customer experience.


• Ensuring all necessary information is captured at notification stage in a comprehensive and accurate manner.


• Ensuring that accurate decisions on the outcome of the claim are made at an early stage, in order to reduce claims cost and lifecycle.   This includes decisions on policy indemnity, investigation, legal liability, quantum, reserving and settlement strategy. 


• Targeting claims where appropriate for settlement direct with the claimant, ensuring that these claims are dealt with in a proactive, fair and compliant manner.

Job Responsibilities

• Targeting claims where appropriate for settlement with the claimants’ legal representatives prior to the Injuries Board process.


• Managing claims within the Injuries Board process.


• Managing claims that have proceeded to Litigation including liaising/instructing Legal Defence Team, Expert witnesses, Service Providers etc.


• Ensuring all recovery opportunities and fraud aspects are identified and proactively handled through to conclusion.


• Ensuring Customer Service levels are delivered and maintained in accordance with agreed standards.


• Ensuring that claims handling is at all times in compliance with the regulatory rules, codes and internal processes and procedures.


• Demonstrating FBD values and behaviours in all interactions with customers (internal and external) and colleagues.

Education

• Hold an APA Qualification in both Personal and Commercial Insurance.

Experiences

• Minimum 2 years + experience in handling similar claims portfolio.


• Strong customer service skills,


• Strong Technical knowledge of liability claims handling along with an excellent understanding of the Personal Injuries Assessment Board and litigation processes.


• Significant experience Managing Multiple Stakeholders


• Pro-active and Highly Organised


• Highly Analytical and Excellent attention to detail


• Excellent Written and Verbal Communication


• Proficient in the use of Microsoft Office Suite


• Strong professional relationship builder


• Positive Attitude  


• Takes ownership of own development


• Significant experience Managing Multiple Stakeholders

Competencies

• Pro-active and Highly Organised


• Highly Analytical and Excellent attention to detail


• Excellent Written and Verbal Communication


• Proficient in the use of Microsoft Office Suite


• Strong professional relationship builder


• Positive Attitude  


• Strong customer service skills,


• Strong Technical knowledge of liability claims handling along with an excellent understanding of the Personal Injuries Assessment Board and litigation processes


• Takes ownership of own development

MCC

This role holds a CF5 & CF6 designation.

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FBD Claims Pay Band B.

Our Benefits Include:

• Competitive performance-related bonus


• Employer pension contributions


• Private health insurance allowance


• Paid maternity and paternity leave


• Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance


• Professional Development Opportunities


• Wellness wallet and wellbeing initiatives


• Monthly lunch allowance*


• Hybrid working model: 3 days from home, 2 days in the office*