Content Writer

The Role:

• Researches and develops technical materials in a variety of formats - e.g. user tips, blog posts, whitepaper, webinar presentation, and other


• Collaborates with Subject-Matter-Experts to establish technically accurate inputs and applies creative story-telling skills to convey key messages, with attention to SEO.


• Plans content for each stage of the marketing funnel and customer journey, and for appropriate target personas.


• Maintains organised records of all materials, drafts, and previous versions


• Reviews and curates existing content assets, makes recommendations to inform content strategy, and maintains evergreen content


• Follows and maintains established style of content guidelines across platforms and media


• Works efficiently and accurately in content management systems, adhering to best practices and standards for terminology and content management


• Collect and assess analytics insights to inform strategic decisions


• Identify opportunities to improve content development processes


• Ensures deliverables are published on schedule

Requirements:

The Candidate:

• Relevant Bachelor’s degree with 2+ years relevant technical writing experience, preferably software or telecommunications industry


• Working knowledge of content creation tools - word processing, presentation, image management, etc., and familiarity with content management systems and marketing automation tools.


• Demonstrates ability to quickly learn and apply new tools, processes, and standards


• Ability to explain technical concepts to audiences that have varying degrees of technical ability


• Strong time management skills and an ability to take accountability for completing projects


• Ability to absorb and retain information quickly, specifically complex technical information


• Ability to analyse target audience and to present ideas in user-friendly language


• Interest in telecommunications, VoIP, WebRTC, and voice-bots is an advantage

The Person:

• Creative


• Can-do attitude


• Shows Initiative


• A Team Player


• Organised


• Meticulous


• A self learner

Other information:

What we offer:

• Paid Maternity, Adoptive & Paternity Leave


• Health Insurance


• Flexible Working


• Competitive Salary


• Pension


• A place to grow


• Continuous learning & development


• Sports & Social