Counter Manager

Role Overview

We are currently recruiting an experienced Counter Manager on behalf of an established retailer to lead their jewellery counter in Limerick.

The successful candidate will be responsible for driving sales performance while delivering an exceptional luxury client experience. This role combines hands-on selling with team leadership and day-to-day operational ownership of the counter.

Key Responsibilities

Team Leadership

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  Lead, motivate, and coach a team of Sales Consultants to achieve individual and counter sales targets.
  
  

  
  


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  Set daily priorities, allocate tasks, and manage rotas/coverage across the counter.
  
  

  
  


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  Support onboarding and ongoing development of team members' product knowledge and selling skills.
  
  

  
  

Customer Engagement

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  Lead by example in delivering an exceptional, personalised shopping experience.
  
  

  
  


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  Build and maintain relationships with high-value clients, encouraging repeat business and loyalty.
  
  

  
  


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  Handle escalated customer queries, complaints, or complex sales with professionalism.
  
  

  
  

Sales and Performance Management

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  Drive counter sales performance, monitoring KPIs and individual/team targets.
  
  

  
  


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  Analyse sales data and identify opportunities to improve performance.
  
  

  
  


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  Advise on and assist with the sale of watches and fine jewellery, demonstrating strong product expertise.
  
  

  
  

Counter & Stock Management

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  Oversee the visual presentation of the counter, ensuring displays reflect luxury brand standards.
  
  

  
  


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  Manage stock levels, stock takes, and inventory accuracy.
  
  

  
  


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  Liaise with suppliers/brands regarding new collections, launches, and stock replenishment.
  
  

  
  


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  Ensure security procedures for high-value stock are strictly followed.
  
  

  
  

Administrative Duties

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  Oversee accurate processing of transactions and daily reconciliation.
  
  

  
  


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  Manage customer orders, special requests, repairs, and servicing follow-ups.
  
  

  
  


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  Prepare reporting for the Store Manager on counter performance, stock, and team matters.
  
  

  
  

Brand Representation

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  Act as a senior ambassador for the brand, upholding its values and reputation.
  
  

  
  


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  Lead or support in-store events, promotions, and brand launches.
  
  

  
  

Requirements

Experience

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  Proven experience in luxury retail, ideally within watches or fine jewellery.
  
  

  
  


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  Prior experience in a supervisory, team leader, or counter management role.
  
  

  
  


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  Strong track record of meeting and exceeding sales targets, both personally and as a team.
  
  

  
  

Skills

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  Strong leadership, coaching, and people-management skills.
  
  

  
  


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  Excellent communication and interpersonal skills.
  
  

  
  


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  Commercial awareness with the ability to interpret sales data and drive performance.
  
  

  
  


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  Exceptional attention to detail in handling and presenting luxury goods.
  
  

  
  

Attributes

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  Passionate about luxury watches/jewellery and delivering excellent customer service.
  
  

  
  


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  Professional appearance and demeanour.
  
  

  
  


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  Adaptable, proactive, and results-driven, with the ability to lead under pressure.
  
  

  
  

What We Offer

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  A dynamic and supportive working environment.
  
  

  
  


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  Competitive salary and performance-based bonuses.
  
  

  
  


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  Training and development opportunities to support career progression.
  
  

  
  


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  Generous staff discount.