CRM within Ibec supports multiple divisions and departments to provide services, engagements and communications to members, customers and stakeholders.
The role will support the Senior CRM Executive in the maintenance of our CRM platform Microsoft Dynamics to a specific standard, to deal with member, customer and stakeholder queries, manage the system administration, data quality, web access provision, customer automation design and to be a point of contact internally to support member administration where required. The Executive will also support the implementation of Ibec’s strategy, with a cross-divisional focus with our Sales, Marketing, MIS and IT departments and report directly to Head of Customer Experience.
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