Customer Service Specialist

Job Req Number:  120909
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us. 

Onsite Customer Service Implant 
Cork 
Mon-Fri, 37.5 hours per week (hybrid working)

You keep shipments moving and make sure everything runs smoothly.
As a Transport Executive at DSV, you are the link between customers, carriers, and operations. You help solve problems, keep shipments on track, and ensure a high level of service every day.

What will you be doing?

•    Provide great customer service through clear and proactive communication
•    Build strong relationships with customers, carriers, and internal teams
•    Act as the main point of contact between customers and operations
•    Take ownership of shipment issues and resolve them quickly
•    Act as the main escalation point between carriers and the customer
•    Handle urgent problems professionally, including out-of-hours support if needed
•    Book shipments and organise collections
•    Track shipments and ensure full visibility
•    Respond to daily freight queries
•    Support new product launches from a logistics perspective
•    Check freight invoices and correct any errors
•    Maintain accurate reports and share operational updates
•    Help identify cost-saving opportunities
•    Suggest improvements to make processes more efficient
•    Keep SOPs and work instructions up to date
•    Follow training and compliance requirements
•    Join operational meetings and share updates
•    Build strong relationships with teams on site
•    Support alignment between operations and leadership
•    Be visible and involved in daily operations

About you


•    Experience in logistics, freight forwarding, or transport operations
•    Good understanding of shipment processes (air, sea, or road)
•    Strong communication and stakeholder management skills
•    Ability to stay calm and organised in a fast-paced environment
•    Confidence handling issues and making decisions
•    Attention to detail, especially with data and costs
•    A proactive mindset – you take ownership and solve problems

What can we offer you?


Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Next Steps


If this sounds like the next step for you, please follow the links and apply with your CV without delay!
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.