Delivery Program Manager

Description

• Drive complex programs from initiation through to value realisation, with integrated plans across scope, dependencies, milestones, risks, and value assumptions. 
• Translate product and business objectives into sharp execution plans with measurable outcomes. 

• Define outcomes, success metrics, and value hypotheses up front with Product and Business stakeholders. 
• Track adoption, impact, and realised value after release; surface gaps and drive corrective action. 

• Coordinate across Product and Engineering teams, manage dependencies and critical paths, and facilitate program-level planning and retrospectives. 
• Create clarity where there is ambiguity, and momentum where there is friction. 

• Establish effective governance and reporting; identify and escalate risks early with clear options. 
• Deliver concise, outcome-focused updates to senior stakeholders. 

• Spot systemic delivery and value-realisation gaps, contribute to APMO standards and playbooks, and embed AI into day-to-day coordination and reporting. 

• Programs delivered against committed business outcomes 
• Business value realised post-release (adoption, impact, ROI) 
• Cross-functional alignment across Product, Engineering, and Business 
• Early surfacing and resolution of risks and dependencies 
• Contribution to APMO maturity and ways of working 

• 5+ years delivering complex, cross-functional programs end-to-end, including post-delivery outcome follow-up. 
• Deep delivery-at-scale expertise, with the judgement to adapt frameworks to context. 
• Strong working partnerships with Product Management and Engineering leadership. 
• A clear understanding of how product delivery connects to customer value and business results. 
• Comfortable challenging "done" until the outcome lands; builds credibility with stakeholders and welcomes productive friction. 
• Strong command of agile and hybrid delivery models; concise, structured, influence-led communication. 

• Outcomes-first; prioritises impact over activity 
• Comfortable in ambiguity, and creates structure rather than waiting for it 
• Highly collaborative, with the confidence to push back when delivery drifts from value 
• Strong bias for action, experimentation, and continuous improvement 

• Experience in Software as a Service (SaaS) or enterprise software environments 
• Exposure to value tracking or outcome frameworks 
• Track record of evolving existing norms