Title: Desktop Support
Location: Dublin
Experience: 1-3 Years.
Mandatory Skills: Desktop Support.
Role Purpose
The purpose of the role is to resolve, maintain and manage client software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA ensuring client satisfactionÍ
Job Description:
⢠Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues.
⢠Document and assess IT Desktop Configurations as they relate to company polices.
⢠Perform regularly required maintenance of desktop applications and hardware systems as required.
⢠Deploy PCâs and all peripherals as requested.
⢠Image PCâs as specified by Reliant / client process
⢠Test connectivity and functionality of installed devices
⢠Provide timely and accurate support to the all desktop users
⢠Trouble shoot and resolve user issues
⢠Escalate issues as needed
⢠Request Assistance from other IT Departments as needed
⢠Assist other IT Departments as requested Gather end user requirements
⢠Gather and compile information from vendors, business owners, and / or other IT staff, asassigned.
⢠Follow Established policies, procedures, and documentation guidelines
⢠Performs other duties as required.
⢠Develop and maintain security procedures.
⢠Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
⢠Complies with established departmental policies, procedures, and objectives.
⢠Performs other similar and related duties as required or directed.
⢠Regular, reliable and predicable attendance is required.
Required Skills and Experience:
⢠3 - 5 years of experience supporting enterprise solutions (Healthcare clients preferred)
⢠Management Information Systems, or other related field, or equivalent professional experience.
⢠CompTIA A+ Certification preferred.
⢠Demonstrated Implementation Skills . Microsoft Certified Professional (or higher) desired.
⢠Familiarity with web-based and client/server application concepts.
⢠Excellent Written and Oral Communication Skills.Í
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