T

Desktop Support

icon building Company : Test Triangle
icon briefcase Job Type : Full Time
icon geo-alt Dublin, Ireland

Number of Applicants

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Job Description - Desktop Support


Title: Desktop Support







Location: Dublin
Experience: 1-3 Years.

Mandatory Skills: Desktop Support.

Role Purpose

The purpose of the role is to resolve, maintain and manage client software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA ensuring client satisfaction͏



Job Description:



•    Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues.



•    Document and assess IT Desktop Configurations as they relate to company polices.



•    Perform regularly required maintenance of desktop applications and hardware systems as required.



•    Deploy PC’s and all peripherals as requested.



•    Image PC’s as specified by Reliant / client process



•    Test connectivity and functionality of installed devices



•    Provide timely and accurate support to the all desktop users



•    Trouble shoot and resolve user issues



•    Escalate issues as needed



•    Request Assistance from other IT Departments as needed



•    Assist other IT Departments as requested Gather end user requirements



•    Gather and compile information from vendors, business owners, and / or other IT staff, asassigned.



•    Follow Established policies, procedures, and documentation guidelines



•    Performs other duties as required.



•    Develop and maintain security procedures.



•    Complies with health and safety requirements and with regulatory agencies such as DPH, etc.



•    Complies with established departmental policies, procedures, and objectives.



•    Performs other similar and related duties as required or directed.



•    Regular, reliable and predicable attendance is required.


Required Skills and Experience:



•    3 - 5 years of experience supporting enterprise solutions (Healthcare clients preferred)



•    Management Information Systems, or other related field, or equivalent professional experience.



•    CompTIA A+ Certification preferred.



•    Demonstrated Implementation Skills . Microsoft Certified Professional (or higher) desired.



•    Familiarity with web-based and client/server application concepts.



•    Excellent Written and Oral Communication Skills.͏







Original job Desktop Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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