Field Service Engineer

Field Service Engineer

Full-time / Permanent 

Region: This position will primarily cover Dublin and the North of Ireland.

Ideally the candidate will be based in: Cavan however, Monaghan, Leitrim or Fermanagh are also feasible.

Position summary

The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers. 

Who we want

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do

• Repair and check electronic / mechanical Stryker products

• Complete annual check and calibration according to MDR on customer site

• Utilize software and technological tools to maintain proper records, access technical information

• Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices

• Fulfil Service contracts with planned maintenances

• Delivery of technical Training to internal & external

• Perform Installation of Stryker systems on customer site

• Perform Software & Hardware Upgrades

• Efficient and thorough documentation of service activities for internal and external reference

• Ensure traceability of all field-based Stryker products through reporting tools

• Provide technical support to Internal and external customers

• Escalade opportunities and issues appropriate team meetings

• Ensure excellent follow-up on all customer-initiated issues

• Ensure service provided is invoiced if not under warranty

• Scheduling of Customer visits in cooperation with Customer service

• Build relationship with internal & external customers to drive brand loyalty

What you need

• Level 8 Degree in engineering medical electronics and camera technology OR relevant experience, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software / Medical Physics / Technology Subjects

• Experience in medical electronics, combined with good mechanical skills

• Experience in the hospital environment and health care work (preferred)

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