Head of Aftersales

Company Overview

Keary’s Motor Group is Ireland’s largest family-owned motor group, with 15 dealerships in Dublin, Cork Limerick and Galway. Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys.

With award-winning sales staff, dedicated financial advisors, a superb aftersales department, and a first-class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.

Kearys Motor Group’s dedication to excellence and its strong reputation as an outstanding employer are perfectly aligned with the company’s core values – The Keary Way. The Keary Way comprises of three core pillars: People First, Customer Driven, and Professional.

Role Overview

Kearys Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a Head of Aftersales to join our dynamic, growing team based in Kearys Belgard, Dublin. 

Looking to move your career into next gear? Apply today to be a part of our success story.

Role Responsibilities:

• Lead Service Manager, Parts Manager and Warranty Manager.


• Partner the Head of Business on total dealership performance


• Monitor and report on departmental KPIs, profitability, and operational metrics


• Manage manufacturer audits


• Ensure compliance with health & safety, environmental, and regulatory requirements


• Implement process improvements to enhance efficiency and customer experience


• Handle complex customer complaints and escalations to protect brand reputation


• Coordinate with sales teams on handover processes and customer lifecycle management

Role Requirements:

• 10+ years aftersales including departmental leadership


• Workshop + office; customer-facing for escalations; manufacturer audits


• Full, clean driving license


• Strong commercial acumen with proven P&L management experience


• Excellent leadership and people management skills


• Customer service excellence mindset with conflict resolution abilities


• Understanding of automotive technology, diagnostics, and warranty processes


• Strong analytical skills for performance monitoring and business planning


• Professional qualification in automotive or business management preferred


• Flexible approach to working hours including weekends when required

Benefits:

Why work with us?

• 31 Days Paid Leave (inclusive of public holidays)


• Company Pension


• Healthcare Scheme


• Employee Volunteer Day


• 2 Company Days


• Bike to Work Scheme


• Referral Bonus


• Milestone Programme


• Professional & Personal Development


• Rewards & Recognition


• Employee Wellbeing Programme


• 24/7 Employee Assistance Programme


• Death in Service Benefit


• Long Term Disability Scheme


• Tax Saver scheme


• Employee Recognition Programme


• Sports and Social Club