HR Process and Systems Advisor

Talent, Support, Success.

FBD is Ireland’s largest homegrown insurer, supporting consumers, farmers, and businesses nationwide for over 50 years. With a local network of 34 branches and a commitment to genuine customer service, we are uniquely positioned to meet our customers’ needs.

As an Irish-owned company, we take pride in fostering an inclusive environment, evidenced by our Gold Accreditation from Investors in Diversity (IiD) through the Irish Centre for Diversity. Our culture values work-life balance and creates a friendly atmosphere where our people can thrive, feel valued and contribute to achieving FBD’s strategic goals.

About the Role

We have an exciting opportunity for a HR Process and Systems Advisor to join our team. Working in the HR Operations team, this role offers the chance to provide vital problem resolution support to the HR Business Unit and its stakeholders.

Job Responsibilities

Process Improvement & Stakeholder Engagement

• Communicate proactively with employees and internal stakeholders to ensure timely and accurate resolution of queries and transactions.


• Identify opportunities to streamline workflows and recommend enhancements to HR processes and systems.


• Participate in HR projects, process mapping, policy updates, and system testing to contribute to operational improvements.

Job Responsibilities

Reporting & Data Governance 

• Develop and maintain regular HR reports and dashboards, providing data-driven insights to HR and business leaders.


• Ensure data quality, integrity, and compliance across all HR systems and processes.


• Maintain and update assigned process documentation to reflect current practices and ensure consistency.


• Manage assigned stakeholder lifecycle activity portfolio in line with legal and internal standards.

Technology & Systems

• Provide support to stakeholders on HRIS technological challenges, process training and or system upgrades.

Support with ad-hoc HR activities and special projects as needed.

Education

• Minimum third level primary degree in HR, however preference will be given to those with a Masters in Human Resources.

Experiences

• Minimum of 24 months experience in a HR process mapping, assessment and employee data management.


• Must have experience building Data Analytics tools in Microsoft Excel.


• Confident team player, capable of working independently and taking initiative.

Competencies

• Strong interpersonal skills, with the ability to develop professional relationships and engage with a wide range of stakeholders.


• Discreet, approachable and people-oriented, dedicated to providing the highest standard of service.


• Proactive, highly organised and detail-oriented, with the ability to manage competing priorities and work under pressure.


• Self-motivated with a proven ability to work under pressure and deliver to tight deadline.


• Proficient in Microsoft Office applications, particularly Excel and Word.


• Comfortable using evolving technology and HR systems.


• Outstanding communication and interpersonal skills.


• Demonstrates a genuine interest in developing a career in Human Resources.

MCC

This role sits within Pay Band A of FBD’s General Function Pay band.

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Our Benefits Include:

• Competitive performance-related bonus


• Employer pension contributions


• Private health insurance allowance


• Paid maternity and paternity leave


• Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance


• Professional Development Opportunities


• Wellness wallet and wellbeing initiatives


• Monthly lunch allowance*


• Hybrid working model: 3 days from home, 2 days in the office*

*Location dependent